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Terms in this set (50)Which of the following is true with regard to the impact of diversity on team effectiveness? Cultural diversity serves as an asset for tasks that call for a variety of viewpoints once the team has worked out its differences. When teams are performing nonroutine activities, ________ stimulate discussion, promote critical assessment of problems and options, and can lead to better team decisions. task conflicts The term team cohesion means members are emotionally attached to one another and motivated toward the team because of their attachment. Team cohesion is a useful tool to predict team outcomes. True Which of the following statements best defines a work group? A work group interacts primarily to share information, rather than to engage in work that requires joint effort. Teams and traditional departments have the same level of flexibility and responsiveness to external changes. False Conscientiousness and openness to experience are two personality dimensions of the Big Five personality model that predict better performance in teams. True The adviser role in a team is responsible for ________. encouraging the search for more information Using teams makes sense when the assignment involves independent tasks. False When teams have excess members, cohesiveness and mutual accountability decline. True Work should be performed by an individual if ________. the work is simple and does not require diverse input Specificity refers to the degree to which a team reflects on and adjusts its master plan when necessary. False The controller role in a team is responsible for ________. examining details and enforcing rules With reference to the communication process, the ________ is the medium through which the message travels. channel In a communication process, ________ is the check on how successful we have been in transferring our messages as originally intended. feedback Low-context cultures primarily rely on ________ in communicating with others. spoken and written words The exchange given through oral communication has social, cultural, and emotional components. True Communicating through e-mail provides ________. a cheaper alternative to the conventional communication through letters A routine message can be delivered by a low richness channel as efficiently as a high richness channel. True E-Way is an electronics company that is developing a new cellphone that will be released in the market soon. Which of the following, if true, would strengthen the argument that the company should use social media to promote the new cellphone? The production team overshot the budget and the marketing team has low funds. The ________ network is a type of formal small-group network that permits the entire group to actively communicate with each other. all-channel The all-channel network is practiced most commonly in ________. self-managed teams The need for cognition is a personality trait of individuals who are most likely to be persuaded by evidence and facts. True Which of the following communication channels provides the lowest information richness? reports and bulletins A relatively superficial consideration of evidence and information making use of heuristics is defined as ________. automatic processing In high-context cultures, directness is valued more than trust. False The development of temporary work groups is best understood in terms of the five-stage group development model. False Joe Sullivan and Mark Holland, members of the top management at EuAir, a European airlines, were preparing for a meeting to discuss strategies to combat the recent rise in fuel prices. Before the meeting began, Joe and Mark were discussing how oil prices significantly impact the health of the world economy. Joe spoke of how higher oil prices since 1999, partly the result of OPEC supply management policies, contributed to the global economic downturn in 2000-2001. Mark agreed but added that the right kind of strategy could help them overcome this challenge, and that they could even use the situation to hike fares and generate additional revenues. Which of the following statements, if true, would denote the occurrence of groupshift in Mark's opinions during the meeting? Mark proposed that the prices be hiked and additional customer service measures be included so costumers have the best experience flying with EuAir. Which of the following is a contributing factor with regard to social loafing? dispersion of responsibility During the third stage of group development, ________. the group demonstrates cohesiveness The ________ norms dictate behavior such as with whom group members eat lunch and friendships on and off the job. social arrangement _______ refers to the adjustment of one's behavior to align with the norms of the group. conformity Often, our identification with our workgroups is stronger than with our organizations. Both are important to positive outcomes in attitudes and behaviors. Additionally, if we have low identification in relation to the group, there may be increased competition and decreased organizational citizenship behavior (OCB) by group members. If we have low identification with our organizations, we may experience decreased satisfaction and OCB. True Groupshift is seen when ________. group members tend to exaggerate the initial positions they hold when discussing a given set of alternatives and arriving at a solution Role perception is defined as ________. our view of how we are supposed to act in a given situation An informal group is characterized by the ________. fulfillment of the need for social contact Which of the following stages of the five-stage group development model is characterized by a great deal of uncertainty about the group's purpose, structure, and leadership? forming Greater performance diversity creates greater social loafing the longer a group is together, which decreases satisfaction and performance. True Which of the following is true about substitutes for leadership? Substitutes are factors and conditions that replace formal leadership. Norman has been working in the sales division for a large manufacturing company for four months. In this short period of time, Norman has learned that Mr. Hill, his manager, keeps increasing monthly targets significantly, and though each time the target appears unrealistic, Norman has been able to achieve them throughout the last four months. Mr. Lee's approach of leading his employees to work more efficiently by setting successively higher targets is an example of his ________ leadership. production-oriented Leslie is a middle-level production manager at the California branch of ALT Corp. ALT Corp. is an automobile manufacturing company that specializes in the manufacture of heavy motor vehicles. Leslie's job is to supervise his assembly line employees. Leslie has worked in this position for over four years, and he strongly believes that a supportive leadership style is most suitable in his context. Which of the following, if true, would weaken Leslie's approach to leadership in this case? The recent round of OSHA inspections revealed that many assembly line employees were not complying with stipulated safety measures. The third step in the process of charismatic leadership involves ________. the leader conveying a new set of values and setting an example for followers to imitate Max Hiller was recently hired by Sync, a consumer goods company. During his first meeting with the sales team, Max impressed upon his team that work performance is the only criterion he would use to evaluate them. To help them perform well and meet their targets, he pushed his team to work extra hours. He also gave very clear instructions to each member regarding their job responsibilities and continually verified if they were meeting their targets. Which of the following, if true, would weaken Max's approach? Max's sales team is comprised of independent and experienced employees who are committed to their jobs. The primary quality produced by authentic leadership is ________. trust According to the attribution theory of leadership, leadership is characterized by ________. the act of people ascribing qualities like intelligence or charisma to leaders Cooper Mills is a company that accomplished one of the greatest success stories of our time. The company, which began in the garage of its current CEO, Kyle Cooper, went on to become one of the largest producers of textiles in the country. The company has now diversified successfully into other product lines. A group of researchers is now undertaking a study on Cooper Mills as an organization led by a transformational leader. Which of the following, if true, would most support the conclusion that Kyle Cooper is a transformational leader? Cooper Mills' goals tend to be very ambitious and to hold personal value for employees. Transactional leaders guide their followers toward established goals by clarifying role and task requirements. True The attribution theory of leadership says leadership is merely an attribution people make about other individuals. True The president of a small Asian country was hailed as a visionary and a genius when the nation's economy burgeoned during his first term in office. However, when the currency and the stock markets crashed during his government's second term, he was censured as arrogant, elitist, and shortsighted. Which of the following theoretical approaches is reflected here? attribution theory Charismatic leadership places somewhat more emphasis on the way leaders communicate (are they passionate and dynamic?), while transformational leadership focuses more on what they are communicating (is it a compelling vision?). 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Which of the following is true with regard to the impact of diversity on team effectiveness quizlet?
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