Dysfunctional turnover occurs when experienced executives retire or substandard performers are fired

Chapter 10Leadership and Decision MakingName:_________________________Section_______ Date:_________Test 1. True or FalseDirection: Write T if the answer is True and F if the answer is False._______1) Dysfunctional turnover occurs when experienced executives retire or substandardperformers are fired._______2) In surveys of job satisfaction, a facet satisfaction item asks about particular aspects ofthe job such as pay or working conditions._______3) The hierarchy effect occurs when upper-level employees have higher global and facetsatisfaction ratings than lower-level employees in an organization._______4) Job satisfaction survey results are most useful when compared with those from adissimilar reference group, such as an organization of a different size or one in another industry._______5) In the context of organizational justice theory, distributive justice reflects the degreeto which people are given information about different reward procedures and are treated withdignity and respect._______6) Herzberg's two-factor theory is based on the premise that people who are treatedunfairly are less productive, less satisfied, and less committed to their organizations than peoplewho are treated fairly._______7) In the context of organizational justice theory, perceptions of distributive justiceinvolve the process by which rewards or punishments are administered._______8) Perceptions of procedural justice involve the process by which rewards orpunishments are administered._______9) According to Brockner, fairness in the workplace makes intuitive sense and is presentin most organizations.______10) Most leaders prefer appealing to their employees' personal values or giving themsomething meaningful to do.______11) According to Herzberg's two-factor theory, factors that lead to satisfaction at work arecalled motivators and factors that lead to dissatisfaction at work are known as hygiene factors.______12) According to Herzberg's theory, followers will exert additional effort if leadersimprove working conditions and pay.______13) According to Herzberg's two-factor theory, job security is a motivator that leads tojob satisfaction.______14) Role conflict occurs whenever leaders or followers are unclear about what they needto do and how they should do it.______15) In the context of job dissatisfaction at work, role ambiguity occurs when leaders andfollowers are given incompatible goals to accomplish.______16) In the context of understanding and improving employee engagement, presenteeismis the notion of being at work while one's brain is not fully engaged.______17) According to the engagement–shareholder value chain, high employee engagementdrives high customer satisfaction, which in turn results in high customer loyalty, sales,profitability, and share price.

Chapter 10 Quiz1.In the context of understanding follower potential, which ofthe following best defines leadership potential?It is definedas a follower's capacity to advance one or more levels withinthe organization.2.In the context of organizational justice theory, perceptionsof distributive justice involve the process by which rewards

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3. 9-box matrices and replacement tables are used byorganizations to identify people who can be sent to high-potential programs to accelerate their ability to assumeleadership responsibilities and plug the Ready-now gap for

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4. In the context of organizational justice, which of thefollowing is concerned with followers' perceptions ofwhether the level of reward or punishment is commensurate

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5.Dysfunctional turnover occurs when experienced

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