When individuals or groups play multiple stakeholder roles, this is called a(n) Show
The general systems theory is best described by which statements?
all those that affect, or are affected by, the actions of the firm a template for 21st century capitalism Arguably the most dominant institution in the world any organization that is engaged in making a product or providing a service for a profit human beings and the social structures they collectively create; segments of humankind, such as members of a particular community, nation, or interest group first introduced in the 1940s argues that all organisms are open to, and interact with, their external environment Interactive social system the closely intertwined relationships between business and society Ownership theory of the firm a theory that holds that the purpose of the firm is to maximize the long term return for its shareholders (also called property or finance theory of the firm) Stakeholder theory of the firm argues that corporations serve a broad public purpose: to create value for society; three core arguments:
the stakeholder view is simply a more realistic description of how companies really work says that stakeholder management is more effective as a corporate strategy; companies that behave responsibly toward multiple stakeholder groups perform better financially over the long run says that stakeholder management is simply the right thing to do means a person who exercises power on behalf of another, that is, who acts as the other's agent those that engage in economic transactions with the company as it carries out its purpose of providing society with goods and services are people and groups who-although they do not engage in direct economic exchange with the firm-are nonetheless affected by or can affect its actions Who are considered market stakeholders?
Who are considered nonmarket stakeholders?
are those, such as employees and managers, who are employed by the firm are those-although they may have important transactions with the firm-are not directly employed by it A customer posting a negative review of a purchased product is using which type of stakeholder power? an analytic process used by managers that identifies the relevant stakeholders in a particular situation and seeks to understand their interests, power, and likely coalitions the organization from whose perspective the stakeholder analysis is conducted Four key questions of stakeholder analysis:
the nature of each stakeholder group, its concerns, and what it wants from its relationship with the firm the ability to use resources to make an event happen or to secure a desired outcome Five kinds of stakeholder power
the stakeholder has a legitimate right to cast a vote
suppliers, customer, employees, and stakeholders have this kind of power governments exercise this power through legislation, regulations, or lawsuits stakeholders have this power when they bring suit against a company for damages, based on harm caused by the firm stakeholders have this power when they have access to valuable data, facts, or details and are able to bring attention of the public or key decision makers alliances among company's stakeholders to pursue a common interest; generally are not static relationships causes a stakeholder to stand out as important and receive managers' attention based on power, legitimacy, and urgency a graphical representation of the relationship of stakeholder salience to a particular issue Boundary-spanning departments departments, or offices, within an organization that reach across the dividing line that separates a company from groups and people in society Six dynamic forces that shape the business and society relationship
The stakeholder theory of the firm is exemplified by which business activities?
On a stakeholder mp we see firms X, Y, and Z graphed in order from low to high. Which firm has the greatest salience? A stakeholder's ability to use resources to make an event happen is measured by the amount and type of their: The term stakeholder salience is correctly defined by which statements:
A fruit grower has received many complaints about its heavy use of pesticides. Which stakeholders would likely form a coalition to support the grower?
The general systems theory states that businesses must do what to survive?
The term business is accurately defined by which descriptions?
In addition to saying it's the right thing to do, this argument for the stakeholder theory of the firm claims that all stakeholders contribute value to the organization Some argue that managers are not stakeholders of a firm because they:
Some argue managers are stakeholders of a firm because they:
an issue that is of mutual concern to an organization and its stakeholders, sometimes called a social or sociopolitical issue Performance-expectations gap the perceived distance between what a firm wants to do or is doing and what the stakeholder expects a method managers use to gather information about external issues and trends, so they can develop an organizational strategy that minimizes threats and takes advantage of new opportunities Environmental intelligence the acquisition of intelligence gained from analyzing the multiple environments affecting organizations Eight strategic radar screens
the systematic and continuous process of gathering, analyzing, and managing external information on the organization's competitors adaptation of an accounting term that focuses on the importance or significance of stakeholder for the firm the active management of public issues once they come to the attention of a business organization a five-step process where managers identify the issue, generate options, take action, and evaluate results The issue management process (5 steps)
The European Academy of Business in Society (EABIS) identified the most effective global leadership skills as:
an ongoing process of relationship building between a business and its stakeholders Stages in business-stakeholder relationship
companies simply ignore stakeholder concerns; believe that they can make decisions unilaterally without taking into consideration their impact on others companies generally only act when forced to do so, in a defensive manner companies try to anticipate stakeholder concerns; use environmental scanning practices to identify emerging public issues companies actively engage with stakeholders in an ongoing relationship of mutual respect, openness, and trust Drivers of stakeholder engagement
conversations between representatives of a company and its stakeholders about issues of common concern a connected assembly of concerned individuals or organizations defined by their shared focus on a particular issue, problem, or opportunity Stakeholder engagement can help consumers:
According to the eight radar screens, challenges to acquiring environmental intelligence can include:
Symantec's Stakeholder Materiality Matrix, the priorities of issues for stakeholders are shown: vertically from the lowest priority on the bottom to the highest priority on the top The properties of competitive intelligence include:
Where can a company search for reliable stakeholder issues?
According to the Foundation for Public Affairs, the majority of corporate budgets used for remediation of public issue since the mid-2000s' has: increased slightly or stayed the same Issues management at Publix is correctly described by which of the following?
the capability of corporations to influence government, the economy, and society, based on their organizational resources Iron law of responsibility the belief that those who do not use their power in ways that society considers responsible will tend to lose their power in the long run Corporate social responsibility the idea that businesses should act in a way that enhances society and their stakeholders and be held accountable for any of its actions that affect people, their communication, and their environment this term refers to the actions corporations take to put their commitments to corporate social responsibility into practice worldwide Phases of Corporate Social Responsibility
Corporate social stewardship
Corporate social responsiveness
Corporate/business ethics
Corporate/Global citizenship
The benefits of publishing social audit performance results include:
The positive effects of corporate power can include:
CSR drivers related to Corporate Social Stewardship
CSR drivers related to Corporate Social Responsiveness
CSR drivers related to Corporate/Business ethics
CSR drivers related to Corporate/Global Citizenship
Enlightened self-interest the view that holds it is in a company's best interest in the long run to provide true value to its stakeholders Arguments for Corporate Social Responsibility
Arguments against corporate social responsibility
a business that explicitly seeks to blend its social objectives with its financial goals The stages of global corporate citizenship
a systematic evaluation of an organization's social, ethical and environmental performance Six benefits of social audits
Corporate social reporting the public reporting of information collected by the organization or another party during a social audit clear public reporting of an organization's performance to various stakeholders the combining of legally required financial information with social and environmental information into a single report The Global Reporting Initiative Guidelines are characterized by which of these statements
The concept of providing stakeholders value that results in a firm's long run self-interest is called: Enlightened self-interest How did the US initially attempt to restrain corporate power
How does CSR improve stakeholder relationships
The iron law of responsibility is defined as those who do not use power in a socially responsible way will tend to lose power Identify the difference between a B corporation and a benefit corporation
When a business applies resources to social programs, some argue that they risk lowering their:
In the US, when did the idea of corporate social responsibility first begin? How does corporate social responsibility differ from corporate citizenship Corporate citizenship means taking social actions, and CSR obligates firms to be socially responsible Emerging trends in corporate citizenship management include:
What criterion does Rating Research use to calculate a firm's reputation index? A military dictatorship is accurately defined by which statements?
According to the UN, this transnational firm had the largest amount of foreign assets in 2013 When a business starts operations in another country, what is the cost to workers in the home country
A strategy of acquiring or merging with a foreign firm in order to reduce corporate tax obligations at home is called: When a firm relocates its operations specifically to avoid raising wages, this is called a form of government in which power is vested in the people and exercised by them directly or by their elected representatives a repressive regime ruled by a dictator who exercises total power through control of the armed forces a socioeconomic system based on private ownership, profit-seeking business firms, and the principle of free markets a socioeconomic system in which economic power is concentrated in the hands of government officials and political authorities; central government owns property that is used to produce goods and services, and most private markets are illegal the world's poor; also refers to creative business actions to develop products and services that meet the needs of the world's poor nonprofit, educational, religious, community, family, and interest-group organizations; social organizations that do not have a commercial or governmental purpose Nongovernmental Organizations organizations that do not have a governmental or commercial purpose, such as religious, community, family, and interest group-organizations; also called civil society or civil sector organizations Who among the following are most likely to be considered the external stakeholders of a firm?Understanding Stakeholders
External stakeholders are those who do not directly work with a company but are affected somehow by the actions and outcomes of the business. Suppliers, creditors, and public groups are all considered external stakeholders.
Who are considered external stakeholders of a company?External stakeholders include clients or customers, investors and shareholders, suppliers, government agencies and the wider community. They want the company to perform well for a multitude of reasons.
Which of the following would generally be considered an external stakeholder government shareholders customers managers?External stakeholders are groups outside a business or people who don't work inside the business but are affected in some way by the decisions and actions of the business. Examples of external stakeholders are customers, suppliers, creditors, the local community, society, and the government.
What are the 4 types of stakeholders?This article covers four types of stakeholders: users, governance, influencers and providers, which all together go by the acronym UPIG.
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