Which type of interview explores what candidates have actually done in the past by asking questions about real events?

1. Which of the following types of interview explores what candidates have actually done in the past?

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2. In the context of performance appraisals, in a(n) _____ technique, the manager keeps a regular log by

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3. Scenario A. Use the information given below to answer the questions that follow. The humanresources (HR) department of Kleen Kars, an auto detailing company, set about comparing the numberand type of employees it expected to have with what they predicted would be needed to support thegrowth desired. They determined they would need to hire six additional employees, as well as retainthose that were currently employed. Next, they initiated a recruitment program and revised the paysystem. Now, the HR department is about to begin a formal process to evaluate how well the recruitingand retention was done and whether the staff levels are appropriate at present.

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Terms in this set (125)

Human resources management plays a vital strategic role as organizations attempt to compete through people.

True

Which of the following departments of an organization focuses on activities that attract, develop, and motivate people at work?

human resources

resources

are inputs to production that can be accumulated over time to enhance the performance of a firm.

A(n) _____ organization depends heavily on an informal structure of employee networks.

A. hierarchical
B. authoritative
C. mechanistic
D. bureaucratic
E. organic

E. organic

People can deliver a competitive advantage when their talents are combined and deployed rapidly to work on new assignments at a moment's notice.

True

Which of the following is an activity that is conducted during the human resources environmental scanning process?

legislation

satisficing

In the context of a decision-making process, _____ is choosing the first option that is minimally acceptable or adequate.

Which of the following is a difference between a mechanistic and an organic organization?

A. In a mechanistic organization the source of guidance is rules, whereas in an organic organization the source of guidance is personal judgment.
B. In a mechanistic organization decision making is decentralized, whereas in an organic organization it is centralized.
C. In a mechanistic organization communication is mainly through advice and information, whereas in an organic organization it is mainly through orders and instructions.
D. In a mechanistic organization the primary emphasis is on flexibility, whereas in an organic organization the emphasis is on efficiency.
E. In a mechanistic organization job responsibilities are broad and evolving, whereas in an organic organization job responsibilities are narrowly defined.

A. In a mechanistic organization the source of guidance is rules, whereas in an organic organization the source of guidance is personal judgment.

Job analysis may help organizations defend themselves in lawsuits involving employment practices.

True

Which of the following is true of labor supply forecasts?

Retraining downsized workers is an approach to increasing the labor pool.

strategy

A _____ is a pattern of actions and resource allocations designed to achieve the organization's goals.

Which of the following is a characteristic of a mechanistic organization?

A. informal organizational structure
B. obedience to authority as an expression of commitment
C. broad and evolving job responsibilities
D. high degree of employee interdependence
E. decentralized decision making

B. obedience to authority as an expression of commitment

In the context of the fundamentals of organizing, which of the following depicts the positions in a firm and the way they are arranged?

A. supply chain
B. plant layout
C. organization pyramid
D. organization chart
E. value chain

D. organization chart

cash cows

Which of the following is one of the four categories of business in the BCG matrix?

Which of the following steps is most likely to be taken by an organization when faced with a labor deficit?

They can outsource work to contractors.

Recruitment refers exclusively to external applicants.

False

In the context of selection methods, content validity refers to the degree that a test actually predicts or correlates with job performance.

False

Which of the following is true of job analysis?

It helps increase value added by employees to the organization.

discounting the future

_____ refers to a bias weighting short-term costs and benefits more heavily than longer-term costs and benefits.

In the context of the vertical structure of a firm, which of the following is true of delegation?

A. It helps the managers to take evasive action to ensure they are not held accountable for mistakes.
B. After delegation, managers remain accountable only for their own work.
C. It entails getting work done through others.
D. Subordinates do not have to report upward on the status of their performance after a task has been delegated to them.
E. After delegation, the responsibilities of subordinates reduce.

C. It entails getting work done through others.

One of the criteria for creating a competitive advantage through human resources is that they should be:

difficult to imitate.

Which of the following is a function of a job analysis?

to describe the skills and knowledge needed

Planning is flexible enough to allow for unique circumstances and changing conditions.

Which of the following is true of the planning process?

The ______ is the number of subordinates who report directly to an executive or supervisor.

A. degree of standardization
B. span of control
C. degree of specialization
D. division of labor
E. locus of control

B. span of control

On a day-to-day basis, which of the following is a concern of human resources managers?

Managing layoffs

Which of the following is an advantage of external recruiting?

It inspires innovation.

These systems must rigidly enforce the strategic plan in the face of changing conditions.

Which of the following is true of strategic control systems?

In the context of the horizontal structure of a firm, research, legal, accounting, and human resources departments are examples of _____ departments.

A. staff
B. primary
C. line
D. division
E. matrix

A. staff

Which of the following is a disadvantage of the product approach to departmentalization?

A. Managers become specialists, not generalists.
B. The top management will have complete control over decisions made in the divisions.
C. Employees may lose focus on overall product quality.
D. Functions are centralized at headquarters.
E. The duplication of effort is expensive.

E. The duplication of effort is expensive.

benchmarking

_____ is the process of assessing how well one company's basic functions and skills compare with those of another company or set of companies.

Many companies that rely heavily on internal recruiting use a(n) _____ system to advertise open positions, and this includes a list of duties and the minimum skills and experience required.

job-posting

When a software company developed a new phone, it had to determine how many production and marketing employees would be required for the launch. The company is involved in _____.

demand forecasting

Which of the following is a step taken by companies when there is a labor surplus?

Using attrition if they have planned far enough in advance

Which of the following is an advantage of using word-of-mouth recommendations to fill job positions?

Employees tend to know who will be a good fit with the organization.

vertical integration

_____ refers to the acquisition or development of new businesses that produce parts or components of the organization's product.

Which of the following is a disadvantage of a matrix organization?

A. Too much democracy can lead to not enough action.
B. Decision making is centralized.
C. Higher management levels are overloaded with operational decisions.
D. Functions are not centralized at headquarters.
E. Dual career ladders are restricted.

A. Too much democracy can lead to not enough action.

Recruitment refers to:

the development of a pool of applicants for jobs in an organization.

Which of the following is true of applications and resumes?

They provide basic information that help prospective employers choose candidates.

illusion control

In the context of the influence of psychological biases in decision making, _____ refers to a belief that one can influence events even when one has no control over what will happen.

When organizations coordinate activities by establishing routines that remain in place over time, it can be said that work has been _____.

A. personalized
B. standardized
C. centralized
D. specialized
E. customized

B. standardized

_____ builds on recruiting and involves decisions about whom to hire.

Selection

Identify the correct statement regarding unstructured interviews

They ask different interviewees different questions.

differentiation

A competitive advantage typically results from a low-cost business strategy or a(n) _____ business strategy.

In the context of organizational integration, _____ allows interdependent units to modify and adapt their actions as long as they meet the deadlines and targets required for working with others.

A. formalization
B. bureaucratization
C. centralization
D. coordination by plan
E. coordination by standardization

D. coordination by plan

In the context of organizational integration, _______ is the presence of rules and regulations governing how people in the organization interact.

A. formalization
B. centralization
C. unit-of-command
D. mutual adjustment
E. delegation

A. formalization

Which of the following involves Social Security verification, a criminal records check, and past employment and education verification?

background check

Participation in problem solving increases commitment to decisions.

Which of the following is a potential advantage of using a group to make a decision?

Which of the following types of interview explores what candidates have actually done in the past?

Behavioral description interview

A company wants to hire a model to appear in a television ad to promote their products. Prospective candidates have been asked to audition so that the company can choose the most suitable person. The candidates are being subjected to a(n) _____ test.

performance

In the context of selection, _____ tests measure a range of intellectual abilities, including verbal comprehension (vocabulary, reading) and numerical aptitude (mathematical calculations).

cognitive ability

contingency

A(n) _____ plan specifies actions when initial plans fail or events in the external environment create sudden change.

In a(n)_____, individual organizations share administrative authority, form social links, and accept joint ownership.

A. strategic alliance
B. organized divestiture
C. corporate divestment
D. social audit
E. cartel arrangement

A. strategic alliance

A managerial performance test in which candidates participate in a variety of exercises and situations is known as a(n)_____.

assessment center

In the context of selection methods, _____ refers to the consistency of test scores over time and across alternative measurements.

reliability

to criticize ideas and point out problems

In the context of decision making, what is the role of a devil's advocate in constructive conflict?

Samuel is an entrepreneur who specializes in processing techniques for high-end photography enthusiasts. In his organization, there are few rules and formal procedures, and the staff tends to make their own decisions. Samuel's operation is best described as a

A. small batch organization.
B. continuous process organization.
C. lean manufacturing organization.
D. mass customization organization.
E. large batch organization.

A. small batch organization.

The legal concept that an employee may be terminated for any reason is known as:

employment-at-will.

A seemingly neutral employment practice that has a disproportionately negative effect on a group protected by the Civil Rights Act is known as

adverse impact

strategy implementation

Which of the following is one of the six components of the strategic management process?

In the organizational approach of _____, the emphasis is on quality, speed, and flexibility more than on cost, efficiency, and hierarchy.

A. flexible factories
B. large batch technologies
C. time-based competition
D. mass production
E. lean manufacturing

E. lean manufacturing

Business incubators

_____ are protected environments for new, small businesses offering low rents and shared costs.

_______ involves teaching managers and professional employees broader skills needed for their present and future jobs.

development

Which of the following should be done when conducting a termination interview?

Provide written explanations of severance benefits.

Which of the following acts prohibits discrimination in employment based on race, sex, color, national origin, and religion?

Civil Rights Act of 1964

_____ usually refers to teaching lower-level employees how to perform their present jobs.

training

demographic changes

To meet the medical needs of a growing population of aged people, there has been an increase in entrepreneurial ventures specific for different medical problems of the aged. Which of the following types of opportunity does this exemplify?

In the context of training methods, _____ refers to assigning employees to different roles in the organization to broaden their experience and improve their skills.

job rotation

In the context of performance appraisal, _____ has been criticized for resulting in unrealistic expectations, too much rigidity, and too much focus on short-term achievement in appraisals.

management by objectives

for goods and services while the intermediary model charges a fee to bring buyers and sellers together.

The difference between the transaction fee and intermediary models of e-commerce is that the transaction fee model charges a fee

_____ training provides employees with the skills and perspectives they need to collaborate with others.

Team

In _____ appraisal, feedback is obtained from subordinates, peers, and superiors—every level involved with the employee

360-degree

franchise

Andrea, an enterprising individual, wants to open a store in her town. She wants her store to be of the same type as a popular coffee chain that is successfully opening in a city nearby. Andrea wants to become a(n)

_____ appraisals involve judgments about employee performance.

Trait

In _____, employees are given credits, which they "spend" by selecting medical and dental insurance, dependent care, life insurance, and so on.

flexible benefit programs

skunk works

In the _____ approach to corporate innovation, risk takers are not punished for taking risks and failing—their former jobs are held for them.

In the context of performance appraisals, in a(n) _____ technique, the manager keeps a regular log by recording each significant employee behavior that reflects the quality of his or her performance.

critical incident

entrepunerial orientation

_________ is the tendency of an organization to identify and capitalize successfully on opportunities to launch new ventures by entering new or established markets with new or existing goods or services.

In the context of incentive systems, _____ reward employees for increasing productivity or saving money in areas under their direct control.

gainsharing plans

opportunity obsession

Which of the following qualities makes it most likely for an entrepreneur to succeed?

When objective performance measures are unavailable but the company still wants to base pay on performance, it uses a(n) _____.

merit pay system

Entrepreneurs have good knowledge and skills in management, business, and networking, whereas inventors lack such skills.

Which of the following is the difference between inventors and entrepreneurs?

In the context of employee benefits, _____ provides financial support to employees laid off for reasons they cannot control.

unemployment insurance

helping a firm acquire other resources such as top managers, good employees, and government support.

Legitimacy in the minds of the public increases the probability of success of a new business by

Which of the following is true of the provisions of the Equal Pay Act (EPA) of 1963?

It allows differences in pay in the case of a seniority system or merit system.

the presence or absence of corporate support.

A difference between entrepreneurs and intrapreneurs is

Which of the following is true of the provisions of the Employee Retirement Income Security Act (ERISA) of 1974?

It protects private pension programs from mismanagement.

initial public offering

The sale to the public, for the first time, of federally registered and underwritten shares of stock in a company is called a(n)

Which of the following is true of the provisions of the National Labor Relations Act passed in 1935?

It established five unfair employer labor practices.

Going global creates challenges that can make survival difficult for a young company.

Which of the following is true of common management challenges faced by entrepreneurs?

In the context of labor relations, _____ refers to the use of a neutral third party, typically jointly selected, to resolve a dispute.

arbitration

business plan

In the context of entrepreneurship, a(n) _____ focuses on an entire venture and describes all the elements involved in starting it.

Which of the following is true of the provisions of the Occupational Safety and Health Act (OSHA) of 1970?

Employers must maintain records of injuries and deaths caused by workplace accidents and submit to on-site inspections.

an American restaurant serving burgers and fries

Which of the following entrepreneurial ventures is an example of low innovation and high risk?

The _____ doctrine implies that women who perform different jobs of equal value as those performed by men should be paid the same wage.

comparable worth

entrepunership

Gerard realizes that the availability of appliances with embedded computer chips is low in the market. Hence, he uses this lucrative opportunity and sets up a store that sells appliances with embedded computer chips exclusively. Which of the following is Gerard engaging in?

organic

A(n) _____ organization depends heavily on an informal structure of employee networks.

formalization

In the context of organizational integration, _______ is the presence of rules and regulations governing how people in the organization interact.

staff

In the context of the horizontal structure of a firm, research, legal, accounting, and human resources departments are examples of _____ departments.

coordination by plan

In the context of organizational integration, _____ allows interdependent units to modify and adapt their actions as long as they meet the deadlines and targets required for working with others.

obedience to authority as an expression of commitment

Which of the following is a characteristic of a mechanistic organization?

It entails getting work done through others.

In the context of the vertical structure of a firm, which of the following is true of delegation?

standardized

When organizations coordinate activities by establishing routines that remain in place over time, it can be said that work has been _____.

small batch organization

Samuel is an entrepreneur who specializes in processing techniques for high-end photography enthusiasts. In his organization, there are few rules and formal procedures, and the staff tends to make their own decisions. Samuel's operation is best described as a

lean manufactoring

In the organizational approach of _____, the emphasis is on quality, speed, and flexibility more than on cost, efficiency, and hierarchy.

In a mechanistic organization the source of guidance is rules, whereas in an organic organization the source of guidance is personal judgment.

Which of the following is a difference between a mechanistic and an organic organization?

organization chart

In the context of the fundamentals of organizing, which of the following depicts the positions in a firm and the way they are arranged?

span of control

The ______ is the number of subordinates who report directly to an executive or supervisor.

Too much democracy can lead to not enough action.

Which of the following is a disadvantage of a matrix organization?

strategic alliance

In a(n)_____, individual organizations share administrative authority, form social links, and accept joint ownership.

The duplication of effort is expensive.

Which of the following is a disadvantage of the product approach to departmentalization?

human resources

Which of the following departments of an organization focuses on activities that attract, develop, and motivate people at work?

management by objectives

In the context of performance appraisal, _____ has been criticized for resulting in unrealistic expectations, too much rigidity, and too much focus on short-term achievement in appraisals.

it inspires innovation

Which of the following is an advantage of external recruiting?

Employees tend to know who will be a good fit with the organization.

Which of the following is an advantage of using word-of-mouth recommendations to fill job positions?

reliability

In the context of selection methods, _____ refers to the consistency of test scores over time and across alternative measurements.

350 degree

In _____ appraisal, feedback is obtained from subordinates, peers, and superiors—every level involved with the employee.

They provide basic information that help prospective employers choose candidates.

Which of the following is true of applications and résumés?

development

_______ involves teaching managers and professional employees broader skills needed for their present and future jobs.

background check

Which of the following involves Social Security verification, a criminal records check, and past employment and education verification?

training

_____ usually refers to teaching lower-level employees how to perform their present jobs.

arbritration

In the context of labor relations, _____ refers to the use of a neutral third party, typically jointly selected, to resolve a dispute.

It permitted workers to decertify (reject) a union as their representative.

Which of the following is true of the provisions of the Labor-Management Relations Act?

Retraining downsized workers is an approach to increasing the labor pool.

Which of the following is true of labor supply forecasts?

It helps increase value added by employees to the organization.

Which of the following is true of job analysis?

flexible benefit programs

In _____, employees are given credits, which they "spend" by selecting medical and dental insurance, dependent care, life insurance, and so on.

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What refers to the degree to which a test actually predicts or correlates with job performance?

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Which of the following involves a managerial performance test in which candidates participate in a variety of exercises and situations?

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