Which of the following statements is true of a business-to-business sales environment?

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Create or edit business units
In this article
Create a new business unit
Change the settings for a business unit
Change the business unit for a user
Change the business unit for a team
Which of the following involves monitoring and leveraging customer interactions to sell a company's products and to increase customer service?
What is one advantage of personal selling over other forms of promotion?
Which type of system is defined as one that helps make the sales process itself more efficient?
Which of the following is an advantage of personal selling for a company?

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Create or edit business units

Article
10/06/2022
6 minutes to read

If your organization is structured around departments or divisions that have separate products, customers, and marketing lists, you might want to create business units. Business units are mapped to an organization’s departments or divisions. Users can securely access data in their own business unit, but they can’t access data in other business units unless they are assigned a security role from that business unit.

Business units, security roles, and users are linked together in a way that conforms to the role-based security model. Use business units together with security roles to control data access so people see just the information they need to do their jobs.

Keep the following in mind when creating business units:

The organization (also known as the root business unit) is the top level of a business unit hierarchy. The customer engagement apps (Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing, and Dynamics 365 Project Service Automation), automatically create the organization when you install or provision customer engagement apps. You can’t delete the organization name. The organization name is derived from the domain name when the environment was provisioned. You cannot change the organization name using the Business Unit form but it can be changed using the Web API.
Each business unit can have just one parent business unit.
Each business unit can have multiple child business units.
Security roles and users are associated with a business unit. You must assign every user to one (and only one) business unit.
You cannot add a user into a business unit directly. All newly provisioned users are assigned to the root business.
You can change the user's business unit at anytime. Once the business unit is changed, the user will show up as a member of the business unit automatically.
Each business unit has a default team. You cannot update the default team's name nor delete the default team.
You cannot add or remove users from the business unit's default team. However you can change the user's business unit to the business unit and the user will automatically be added to the business unit's default team.
You can assign a security role to the business unit's default team. This is done to simplify security role management where all your business unit team members can share the same data access.
You can assign additional team to a business unit but there can only be one business unit per team.
A team can consist of users from one or many business units. Consider using this type of team if you have a situation where users from different business units need to work together on a shared set of records.
(Preview) To allow your users to access data in a business unit, you can assign the user a security role from that business unit.
(Preview) A user can be assigned to security roles from any business unit regardless of what the business unit the user belongs to.

Create a new business unit

These settings can be found in the Microsoft Power Platform admin center by going to Environments > [select an environment] > Settings > Users + permissions > Business units.

Make sure you have the System Administrator permission to update the setting.

Follow the steps in View your user profile.
Don’t have the correct permissions? Contact your system administrator.

Select an environment and go to Settings > Users + permissions > Business units.
For Unified Interface, select Settings (
) in the upper-right corner > Advanced Settings > Settings > Security > Business Units.
On the Actions bar, select New.
In the Business Unit dialog box, type a name for the new business unit. Customer engagement apps automatically fills in the Parent Business field with the name of the root business unit.
If you want to change the parent business unit, select the Lookup button (
), Look Up More Records, and then do one of the following:
- Select an existing business unit from the list.
- Create a new parent business unit:
  1. Choose New, and then add the information for the new parent business unit in the Business Unit dialog box.
  2. When you’re done adding information, select Save and Close.
  3. In the Look Up Record dialog box, select Add.
In the Business Unit dialog box, fill in any of the other optional fields, such as the Division, Website, contact information, or addresses.
When you’re done making entries, select Save and Close.

Change the settings for a business unit

Select an environment and go to Settings > Users + permissions > Business units.
For Unified Interface, select Settings (
) in the upper-right corner > Advanced Settings > Settings > Security > Business Units.
Select a business unit name.
In the Business Unit dialog box, do one or more of the following:
- Modify the data in one or more fields.
- Select a record type under Organization to see a list of related records. For example, select Users to view a list of users in the selected business unit.
When you’re done making changes select Save and Close.

Change the business unit for a user

Important

By changing the business unit for a user, you can remove all security role assignments for the user. At least one security role must be assigned to the user in the new business unit.

Select an environment and go to Settings > Users + permissions > Users.
For Unified Interface, select Settings (
) in the upper-right corner > Advanced Settings > Settings > Security > Users.
Select the checkbox for a user name.
On the menu bar, select Change Business Unit.
In the Change Business Unit dialog box, select a business unit. Enable Move records to new business unit to move to a new business unit. Select OK.
In the legacy web client, in the Change Business Unit dialog box, use the Lookup button (
) to select a business unit.

Note

If you have enabled Record ownership across business units, you can use the following environment database settings to manage your user security role and how you want to move the user’s records when you are changing the user’s business unit.

DoNotRemoveRolesOnChangeBusinessUnit default = false (the user’s assigned security role is removed) You can set it to true, and the user’s assigned security role for the from-Business unit is not removed.
AlwaysMoveRecordToOwnerBusinessUnit default = true (user owned records are moved to the new user’s business unit) You can set it to false, and the user owned records’ Business unit is not moved to the new user’s business unit. Note that the user will not be able to access these records unless a security role from the old business unit is assigned to the user.

Change the business unit for a team

Important

By changing the business unit for a team, you can remove all security role assignments for the team. At least one security role must be assigned to the team in the new business unit.

Select an environment and go to Settings > Users + permissions > Teams.
Select the checkbox for a team name.
On the menu bar, select Change Business Unit.
In the Change Business Unit dialog box, select a business unit. Enable Move records to new business unit to move to a new business unit. Select OK.

Note

If you have enabled Record ownership across business units, you can use the following environment database settings to manage your team security role and how you want to move the team's records when you are changing the team's business unit.

DoNotRemoveRolesOnChangeBusinessUnit default = false (the team's assigned security role is removed) You can set it to true, and the team's assigned security role for the from-Business unit is not removed.
AlwaysMoveRecordToOwnerBusinessUnit default = true (team owned records are moved to the new team's business unit) You can set it to false, and the team owned records’ Business unit is not moved to the new team's business unit. Note that the team will not be able to access these records unless a security role from the old business unit is assigned to the team.

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Which of the following involves monitoring and leveraging customer interactions to sell a company's products and to increase customer service?

Customer relationship management (CRM) helps businesses to gain an insight into the behaviour of their customers and modify their business operations to ensure that customers are served in the best possible way.

What is one advantage of personal selling over other forms of promotion?

Personal selling offers several advantages over other forms of promotion: Personal selling provides a detailed explanation or demonstration of the product. This capability is especially desirable for complex or new goods and services.

Which type of system is defined as one that helps make the sales process itself more efficient?

A CRM system in a B2B environment helps monitor sales as they move through the sales funnel, enabling a business to address any issues that might come up during the process. CRM systems in the B2B market help create more visibility into leads and, therefore, increase efficiency throughout the sales process.

Which of the following is an advantage of personal selling for a company?

Advantages of Personal Selling It is two-way communication. So the selling agent can get instant feedback from the prospective buyer. If it is not according to plan he can even adjust his approach or sales presentation accordingly. Since it is an interactive form of selling, it helps build trust with the customer.