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Terms in this set (63)Which if the following would be considered professional jargon? Encephalalgia (headache) Which of the following is NOT required when a telephone message is taken? The caller's account number If your office is in the West Coast, what time is it on the East Coast? 3 PM If your office is on the West Coast, what time is the latest time to call East Coast? 2 PM Which of the following are common sources of incoming calls to the physician's office? -Other
Physicians A pleasing telephone voice is developed by using? Clarity The medical assistant may help an angry caller to calm down by Speaking in lower tone of voice When a patient calls with a complaint -Use an
approach similar to that for angry caller Which of the following is NOT correct with regard to ending a call? Hanging up before the caller Which of the following is essential to active listening? -Listen to what the speaker is saying When answering a telephone for a healthcare practice, which of the following practices helps create a positive impression on the caller? Smile (ALWAYS) When using speakerphone, which of the following should occur to comply with HIPAA? Should not be used in areas where conversation can be overheard When answering incoming calls, what is the first thing the caller should hear? The name of the facility Which of the following calls is considered urgent, but not an emergency? Animal bite When placing callers on hold, how often should you check back to make sure the caller still wants to remain on hold? No longer than 1 minute How long are records of telephone messages retained? The same period that the statue of limitations runs for medical professional liability cases. Most providers allow medical assistants to give test results in which of the following circumstances? -Only normal test results When a patient calls in complaining about the care he or she received or the fee charged, which of the following should be avoided? Placing blame of the error Answering services can be used for which of the following? -Cover the telephone if all staff members need to be away at the time The section of the medical history that helps uncover existing or potential health problems is called the System Review What does it mean when medical assistants display empathy when dealing with patients? They are able to hear what patients say without judging the content Which of the following factors is likely to have the most influence on the accuracy and completeness of the information obtained from the patient in conducting the medical history? The privacy of the area in which the interview takes place While you are taking the medical history of a new patient, the patient mentions having occasional headaches that are quite painful. What is the best way for you to proceed with the interview? Ask the patient open-ended questions about the headaches. What is the best way to obtain specific information about the patient when taking the medical history? Ask direct questions that can be answered briefly
During the physical examination, the patient reports a continual ache in the right elbow. This information is called a(n) Symptom Which medical record system has a standard format that makes it easy to read and audit? Problem oriented Which statement best describes what it means to have good rapport with patients? You have smooth, pleasant relationships with them Which of the following includes insurance information? Database Which of the following inclouded demographic information? Database Which of the following sections of the medical record includes the physical examination findings? ROS Which of the following includes childhood diseases? Past history Which of the following includes the patients dietary habits, smoking history, and alcohol consumption? Social history Which of the following includes repeating or paraphrasing the petients comments? Restatement Which if the following involves asking a question or summarizing a patients thoughts? Clarification Which of the following involves stating an observation or recognition of a patients feeling? Reflection Which of the following is a closed question or statement? "Does your head hurt?" Which of the following is an open-ended question or statement? "What brings you to the office today?" Information that you gather from a patient interview is considered Subjective Objective data include which of the following? Blood pressure recordings The medical assistant is responsible for documenting all of the following information except the Review of systems A medical assistant who is a good listener constantly Provides feedback to clarify the patients message Which of the following questions or statements would encourage the patient to continue to communicate? "Tell me how your arm feels right now." Mrs.Elizabeth Stewart was recently diagnosed with diabetes mellitus type 2. She refuses to meet with a dietician because, she states," The tests must be wrong. No one in my family has diabetes." Which defense mechablnism is she displaying? Denial Sam Hernandez, a 17-year-old patient with burning upon urination, has just been told he has an STD. Ha had suspected theft he had gonorrhea, but he states," The test must be wrong. I just have a bladder infection." He is displaying which defense mechanism? Suppression Therapeutic interactions with children include all of the following except Allowing the child to decide whether a breathing treatment is needed. Lois Anderson was recently diagnosed with a functional disorder of the colon. Which of the following is true about her condition? Her laboratory results are negative. Which of the following explains a sign of disease? Elevated blood pressure Abnormalities in the cardiovascular system that are discovered during an ROS include Hypertension and leg cramps During a physical examination the patient reports problems with speech and balance. These signs indicate a problem with which system? Neurologic Sally Tipoke, age 17, is scheduled for her first Pap test today. She appears anxious and scares. Choose the medical assistant's most appropriate statement. "You look worried about the exam. Can I answer any questions?" Helen Conrad, age 54, was recently diagnosed with epilepsy. She is very upset about the news. Atheraputic interaction might be Listen attentively while the patient talks about her fears Which of the following is NOT true of holistic patient care? The focus of care is the patients disease process. Which of the following is most important when conducting a patient interview? Providing uninterrupted privacy Which of the following components of the medical history provide a guide to the patients general health? Sytems review Which of the following processes involved in active listening seeks to summarize or simplify the sender's thoughts and feelings or to resolve any confusion in the message? Clarification Which of the following are learned behaviors that are greatly influenced by our family and cultural backgrounds? Nonverbal communication Which if the following is a good example of an open-ended question? What brings you to the doctor today? During patient assessment,which of the following is an example of a subjective finding? Difficulty breathing When writing in a paper record and an error is made, which of the following document guidelines is acceptable? Draw a line throught the error When writing progress(SOAP) notes,in which section would providers preliminary diagnosis of the cause of the patients chief complaint be placed? letter a Which of the following is a stage 3 requirement for Medicare and Medicaid EHR Incentive Program? Providers are expected to show improved patient outcomes. Which of the following is considered a safeguard mandated by HIPAA? -Passwords access to all electronic health records Which type of data collection is NOT associated with holistic care? Social Students also viewedChapter 9 review101 terms jenflo1 MOM C8 Telephone Techniques57 terms annaclaramartins chapter 13 mas 12660 terms superariannachildc11 Kinn's Chapter 1025 terms Lisa_Tunnell5Teacher Sets found in the same folderKinns Chapter 10 Test24 terms RebeccaCabezas23 Chapter 13 Review68 terms Angela_Soto577 Chapter 9 review101 terms jenflo1 Chapter 11 Test Review128 terms
jenflo1 Other sets by this creatorChapter 40. Electronic Test86 terms allisag732 Syllabus & Important Quiz Key13 terms allisag732 Verified questionsalgebra
Solve the inequality. $$ \frac{n}{4}<-20 $$ Verified answer algebra The surface area S of a sphere is a function of its radius r given by $$ s ( r ) = 4 \pi r ^ { 2 } $$ (a) Find S(2) and S(3). (b) What do your answers in part (a) represent? Verified answer
algebra The markup over dealer’s cost of a new car ranges from 12% to 18%. If the sticker price is $18,000, over what range will the dealer’s cost vary? Verified answer
algebra Determine the measure of the positive angle with a measure less than $360^{\circ}$ that is coterminal with the given angle and then classify the angle by quadrant. Assume the angles are in standard position. $\alpha=-3789^{\circ}$. Verified answer Recommended textbook solutionsElementary Number Theory7th EditionDavid Burton 776 solutions A Concise Introduction to Logic13th EditionLori Watson, Patrick J. Hurley 1,967 solutions Numerical Analysis3rd EditionTimothy Sauer 383 solutions How to Prove It: A Structured Approach2nd EditionDaniel J. Velleman 432 solutions Other Quizlet setsMacro Final - Part 2 (Fiscal Policy)12 terms kirtanpatel805 Chemistry Midterm45 terms s27756709 Film Final15 terms rmckee2115 Lymphatic system10 terms elliemcg1Plus Which of the following should not be used on a telephone call?Stammer words, such as uh or um, should not be used when speaking on the telephone. These words can make the operator sound unprepared and unprofessional.
Which of the following is the correct way of answering the telephone?#2 The phone should be answered with a positive greeting such as “Hello,” “Good Morning,” or “Good Afternoon,” etc. Following the greeting, the person who answers the phone should give his or her name and the name of the business or organization that is being contacted.
When the phone rings in the office someone should answer each line as soon as possible or at least by which of the following quizlet?The acronym "HEAT" stands for: hear them out, be empathetic, apologize, and take action. When the phone rings in the office, someone should answer each line as soon as possible, at least: by the third ring.
What is telephone triage quizlet?Terms in this set (10)
Telephone triage is the art of allocating the correct telephone skills to each incoming call.
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Which of the following is incorrect when documenting a telephone message Quizlet
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