Which of the following activities takes place most immediately once the mission has been developed?

The ability of an organization to produce services that, by utilizing the consumer's five senses, have some uniqueness in their characteristics is:

experience differentiation

The term renewal has been created to describe the return of business activity to the originating country.

Which of the following did the authors NOT suggest as a reason for globalizing operations?

pursue stockholder approval ratings

Which of the following is NOT part of value-chain analysis?

Multinational organizations can shop from country to country and cut costs through:

The World Trade Organization helps provide governments and industries around the world with protection from firms that engage in unethical conduct.

Which of the following environmental factors has not contributed to Microsoft's changing strategy?

Given the position of the 3D printer in the growth stage of its life cycle, which of the following OM Strategy/Issues should the makers of 3D printers be least concerned with at the current time?

Key success factors and core competencies are synonyms.

One reason to globalize is to learn to improve operations.

The fundamental purpose of an organization's mission statement is to:

define the organization's purpose in society.

Response-based competitive advantage can be:

Which of the following is the best example of competing on low-cost leadership?

A firm produces its product with less raw material waste than its competitors do.

An SWOT analysis determines:

internal strengths and weaknesses and external opportunities and threats.

Outsourcing manufacturing is also known as:

Which of the following statements is most correct?

KSFs are often necessary, but not sufficient for competitive advantage.

A multinational corporation is a firm with extensive international business involvement.

Firms using the global strategy can be thought of as "world companies."

action plan to achieve the mission.

Outsourcing is the practice of moving a business process to a foreign country but retaining control of it.

Cost cutting in international operations can take place because of:

What theory implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can?

theory of comparative advantage

Which of the following represents a reason for globalizing operations?

Which of the international operations strategies uses the existing domestic model globally?

Boeing's development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through product differentiation/innovation.

Experience differentiation is an extension of product differentiation, accomplished by using people's five senses to create an experience rather than simply providing a service.

Which of the following statements best characterizes delivery reliability?

a company that always delivers at the promised time

Caterpillar and Texas Instruments are two firms that have benefited from the use of:

the global strategy option.

NAFTA seeks to phase out all trade and tariff barriers between the United States and Asia.

Which of the following statements regarding the Dreamliner 787 is true?

All of the above are true.

Porter's Five Forces Model is used to evaluate competition based on which 5 aspects?

immediate rivals, potential entrants, customers, suppliers, and substitute products

Which of the international operations strategies involves low cost reductions and low local responsiveness?

The purpose of NAFTA is to:

phase out all trade and tariff barriers between the United States, Canada, and Mexico.

An operations manager is performing a factor-rating analysis to help him choose an outsourcing provider. He is focusing on two factors: A and B, using a weight of 75% for factor A and 25% for factor B. He has scored five different potential providers on both factors, using a scale of 1-5, with 1 representing the BEST score. Based on the scores provided in the table below, which provider should be chosen?

The theory of competitive advantage implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can.

Which of the following is an example of competing on the basis of differentiation?

A firm offers more reliable products than its competitors do.

According to the authors, which of the following strategic concepts allow firms to achieve their missions?

differentiation, cost leadership, and response

Standardization is an appropriate strategy in which stage of the product life cycle?

Value-chain analysis can be used to determine if a business is adding unique value in which of the following areas?

Which of the following activities takes place most immediately once the mission has been developed?

The functional areas develop their supporting missions.

With reference to cultural and ethical issues, the World Trade Organization has:

made progress in providing equal protection of intellectual property among nations.

Which of the following has progressed the FURTHEST along its product life cycle?

Which of the following statements best characterizes delivery reliability?

a company that always delivers at the promised time

Which of the following activities takes place most immediately once the organizations mission has been developed?

How an organization expects to achieve its missions and goals?

Which of the following statements is true corporate mission is shaped by functional strategies?

Which of the following did the authors not suggest as a reason for globalizing operations?