here are many ways to resolve conflicts - surrendering, running away, overpowering your opponent with violence, filing a lawsuit, etc. The movement toward Alternative Dispute Resolution (ADR), sometimes referred to simply as conflict resolution, grew out of the belief that there are better options than using violence or going to court. Today, the terms ADR and conflict resolution are used somewhat interchangeably and refer to a wide range of processes that encourage nonviolent dispute resolution outside of the traditional court system. The field of conflict resolution also includes efforts in schools and communities to reduce violence and bullying and help young people develop communication and problem-solving skills. Common forms of conflict resolution include:
Source: Association for Conflict Resolution Show
Dispute Systems Design Facilitation Mediation A mediator's style may be described as "evaluative" or "facilitative." Most "evaluative" mediators emphasize helping the parties understand the strengths and weaknesses of their cases, and provide guidance as to the likely outcome in court and appropriate grounds for settling. "Facilitative" mediators tend to be less likely to provide direct advice, propose solutions, or predict outcomes; they usually seek to establish a framework that makes it safe for parties to communicate more effectively as to their interests, options, and realistic alternatives. In most situations, DOE utilizes facilitative mediation. Neutral Evaluation Arbitration Binding arbitration is a statutorily-mandated feature of Federal labor management agreements. Consistent with statute, the parties to such agreements are free to negotiate the terms and conditions under which arbitrators are used to resolve disputes, including the procedures for their selection. Mini-Trials A neutral oversees the minitrial, and is responsible for explaining and maintaining an orderly process. When the case presentation is over, he will meet with the parties and assist in their settlement negotiations. The minitrial method is a particularly efficient and cost effective means for settling large contract disputes and can be used in other cases where some or all of the following characteristics are present: (1) it is important to get facts and positions before high-level decision makers; (2) the parties are looking for a substantial level of control over the resolution of the dispute; (3) some or all of the issues are of a technical nature; and (4) a trial on the merits of the case would be very long and/or complex. Peer Review Panel Typically, the panel is made up of employees and managers who volunteer for this duty and who are trained in listening, questioning, and problem-solving skills as well as the specific policies and guidelines of the panel. Peer review panels may be standing groups of individuals who are available to address whatever disputes employees might bring to the panel at any given time. Other panels may be formed on an ad hoc basis through some selection process initiated by the employee, e.g., blind selection of a certain number of names from a pool of qualified employees and managers. Ombuds Ombuds may be used to handle employee workplace complaints and disputes or complaints and disputes from outside of the place of employment, such as those from customers or clients. Ombuds are often able to identify and track systemic problems and suggest ways of dealing with those problems. Partnering Which term refers to a conflict resolution method in which a neutral third party listens and reviews facts and makes a decision to settle the conflict?Arbitration
In arbitration, a neutral third party serves as a judge who is responsible for resolving the dispute. The arbitrator listens as each side argues its case and presents relevant evidence, then renders a binding decision.
What communication strategies should be utilized with employees when implementing change?When you're preparing to implement change in your organization, the following communications strategies can assist:. Be clear and honest. ... . Communicate regularly. ... . Communicate using multiple communications channels. ... . Provide opportunities for staff to ask questions and give feedback. ... . Use visual tools.. What kind of work environment will create an easier transition when change is needed quizlet?What kind of work environment will create an easier transition when change is needed? Trust and respect with a history of involving employees.
What is the primary difference between involuntary termination and voluntary?The differences initially appear obvious, but let's make sure we're clear: a voluntary termination occurs when an employee leaves your company by their choice, whereas an involuntary termination occurs when you decide to terminate an employee.
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