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This article explores what employee relations entails, why it matters to organizations, career opportunities, and how to improve employee relations. What is employee relations?Employee relations refers to an organization’s efforts to maintain positive relationships with employees. The goals of good employee relations include inspiring employee loyalty, increasing engagement, reducing turnover, and creating a positive company culture. In your research into employee relations (ER), you may find that this discipline shares similarities with human resources (HR). In addition, some companies may use ER and HR interchangeably, while others may outline distinct functions and responsibilities for professionals in each discipline. Here are some possible differences to keep in mind.
There are several ways that companies can optimize relations with employees, including:
guided project Create an Employee Feedback Survey with TypeFormTypeform is an online SaaS company that specializes in dynamic form building and online surveys. Typeform is used by large corporations and small businesses ... 4.8 (22 ratings) 1,355 already enrolled BEGINNER level Average time: 1 month(s) Learn at your own pace Skills you'll build: Gathering Feedback, Employee Satisfaction, Surveys Employee relations examplesIf you’re in an employee relations role, there are several junctures of an employee’s experience with your company that you might be involved in. Examples include:
According to the 2021 Deloitte Global Human Capital Trends survey, 20 percent of respondents (HR executives) identified employee well-being as an important part of how the workplace should be reimagined [1]. Employee relations jobsIf you are interested in a career in employee relations and helping to create a company’s culture, you may be wondering what jobs are available to you and the kind of salary you can earn. As of June 2022, Indeed has over 20,000 employee relations job listings, with salaries ranging from around $50,000 to above $200,000. The top three employee relations certifications mentioned in job listings as preferred or required are the Professional in Human Resources, the Senior Professional in Human Resources (SPHR), and the SHRM Certified Professional [2]. As you research your career options in this field, be sure to examine each employee relations job description and requirements to find jobs that align with your interests, qualifications, and career goals. To get a job in an employee relations role, you may need a bachelor’s or graduate degree in human resources, employee relations, or a related field, as well as an HR certification or prior consulting experience. It will also help to cultivate skills such as empathy, emotional intelligence, communication, problem solving, and leadership abilities. Here are three examples of employee relations roles. Employee relations managerEmployee relations managers lead employee relations teams within a company and oversee the work of team members. Additional duties might include collaborating with company leaders on setting policy and training managers in best practices in employee relations. According to Glassdoor, the average employee relations manager salary (base salary and additional pay such as cash bonuses, commissions, profit sharing, etc.) in the US is $100,274 [3]. Employee relations specialistEmployee relations specialists promote employee well-being, including assisting with work-related challenges and helping employees enhance their performance. Professionals in this role may also advise employees on how to comply with government and company policies. According to Glassdoor, the average annual pay in the US, including salary and additional pay, is $81,571 [4]. Employee relations consultantEmployee relations consultants advise companies’ human resources departments on policies and procedures, decision making, recruitment, training, and more. An employee relations consultant’s average annual pay in the US, including salary and additional pay, is $93,836, according to Glassdoor [5]. How to build positive employee relationsIn this section, you’ll discover four methods for building positive employee relations in your current or future role. 1. Create an employee relations strategy.Having a clear strategy can make it easier to implement employee relations efforts and measure their results. Here are three steps to take:
2. Define company culture.A strong company culture that employees believe in can inspire them to stay with the company longer and even perform better in their roles. Here are three actions you can take:
3. Establish open and honest communication.Streamlining internal communication among managers, employees, and leaders can contribute to a healthier workplace and encourage everyone to share valuable ideas. Here are three ways to improve communication:
Explore employee relations with Coursera.Online courses can be a great way to build skills and knowledge in employee relations and discover career options in this field. Explore the professional certificate and specializations below: professional certificate ICPM Certified SupervisorStand Out. Get Certified. 4.8 (396 ratings) 13,707 already enrolled BEGINNER level Average time: 4 month(s) Learn at your own pace Skills you'll build: Planning, leading, organizing, controlling, Staffing, Building a customer service culture, Active Listening, Communication, Holding effective meetings, Understanding diverse others, Organizational Culture, Hiring, Training Employees, Applying Ethical Standards, Project Management, motivating, accounting and finance specialization Leading: Human Resource Management and LeadershipGet ready for the Future of Work. Leading people and organisations to adapt, compete and succeed in a complex, global environment. 4.9 (1,631 ratings) 28,612 already enrolled INTERMEDIATE level Average time: 6 month(s) Learn at your own pace Skills you'll build: Strategic Thinking, Human Resources (HR), Visionary leadership, Organisational design, Value Chain, Organisational leadership, Organisational alignment, Change planning, Motivation, Diversity and Inclusion, Communication, Staff Management, Leadership Development, Leadership, Brand Management specialization Human Resource Management: HR for People ManagersBecome a better manager of people. Develop strategies and skills for hiring, managing performance, and rewarding employees. 4.8 (9,940 ratings) 136,903 already enrolled BEGINNER level Average time: 6 month(s) Learn at your own pace Skills you'll build: Performance Management, interviewing, Human Resources (HR), Onboarding, managing people, Resource Management, Hr Strategy, Recruiting, Recruitment, Performance Appraisal, Organizational Culture, Incentive, Compensation And Benefits, Compensation Analysis Related articles
Article sources1. Deloitte. “Diving Deeper: Five workplace trends to watch for in 2021, https://www2.deloitte.com/us/en/insights/focus/human-capital-trends/2021/workforce-trends-2020.html.” Accessed June 8, 2022. 2. Indeed. “Employee Relations Jobs, https://www.indeed.com/jobs?q=employee%20relations&from=searchOnHP&vjk=b3ea51f71a25356b.” Accessed June 29, 2022. 3. Glassdoor. “How much does an Employee Relations Manager Make? https://www.glassdoor.com/Salaries/employee-relations-manager-salary-SRCH_KO0,26.htm.” Accessed June 29, 2022. 4. Glassdoor. “How much does an Employee Relations Specialist Make? https://www.glassdoor.com/Salaries/employee-relations-specialist-salary-SRCH_KO0,29.htm.” Accessed June 29, 2022. 5. Glassdoor. “How much does an Employee Relations Consultant Make? https://www.glassdoor.com/Salaries/employee-relations-consultant-salary-SRCH_KO0,29.htm.” Accessed June 29, 2022.
Written by Coursera • Updated on Aug 9, 2022 This content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals. What is the term for the process for enabling employees to better understand and develop their career skills and interests?Career management as a process for enabling employees to better understand and develop their career skills and interests, and to use these skills and interests most effectively both within the company and after they leave the firm.
Which one of the following terms refers to helping new employees appreciate the values and culture of a firm?Answer and Explanation: The correct option is A) onboarding . Onboarding is a process to integrate a newly joined employee into the organization.
Who is called a mentor in HRM?Mentoring is a partnership between two people that supports personal and/or professional development between a less experienced individual, called a mentee, and a more experienced individual known as a mentor.
Which of the following terms refers to educating instructing and training subordinates?Which of the following terms refers to educating, instructing, and training subordinates, usually related to daily tasks? A) mentoring B) coaching C) appraising D) grading Answer: B Explanation: B) Coaching means educating, instructing, and training subordinates.
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