Introduction to Operations Management True / False Questions 1. Operations managers are responsible for assessing consumer wants and needs and selling and promoting the organization's goods or services. True False 2. Often, the collective success or failure of companies' operations functions will impact the ability of a nation to compete with other nations. True False 3. Companies are either producing goods or delivering services. This means that only one of the two types of operations management strategies are used. True False 4. Operations, marketing, and finance function independently of each other in most organizations. True False 5. The greater the degree of customer involvement, the more challenging the design and management of operations. True False 6. Goods producing organizations are not involved in service activities. True False 7. Service operations require additional inventory because of the unpredictability of consumer demand. True False 8. The value of outputs is measured by the prices customers are willing to pay for goods or services. True False 9. The use of models will guarantee the best possible decisions. True False 10. People who work in the field of operations should have skills that include both knowledge and people skills. True False 11. Assembly lines achieved productivity but at the expense of standard of living. True False 12. The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities. True False 13. The word "technology" is used only to refer to "information technology". True False 14. ‘Value added' by definition is always a positive number since 'added' implies increases. True False 41. Which of the following is not a type of operations? 42. Technology choices seldom affect: 43. Measurements taken at various points in the transformation process for control purposes are called: 44. Budgeting, analysis of investment proposals, and provision of funds are activities associated
with the _______ function. 45. Which one of the following would not generally be classified under the heading of transformation? 46. Manufacturing work sent to other countries is called: 47. Product design and process selection are examples of _______ decisions. 48. The responsibilities of the operations manager are: 49. Knowledge skills usually don't include: 50. Which of the following is not true about systems approach? 51. What is credited with gains in industrial productivity, increased standards of
living and affordable products? 54. Which of the following is not a characteristic of service operations? 55. Which of the following is a recent trend in business? 56. Farming is an example of: 57. Dealing with the fact that certain aspects of
any management situation are more important than others is called: 58. The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with
the: 59. The process of comparing outputs to previously established standards to determine if corrective action is needed is called: 60. Which of the following does not relate to system design? 61. Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision-makers to consider ______________ in response to the ___________. 62. Some companies attempt to maximize the revenue they receive from fixed operating capacity by influencing demands through price manipulation. This is an example of __________________: 63. Which of the following is not an ongoing trend in manufacturing? 64. Which of the
following is not a benefit of using models in decision making? 65. Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves. This increased level of _____________ is leading to increased emphasis on ____________ management. 66. Operations and sales are the two ________ functions in businesses. 67. Marketing depends on operations for information regarding ___________. 68. Two widely used metrics of variation are the __________ and the _________. 69. Which of the following statements about variation is FALSE? 70. Which of the following is essential to consider with respect to managing a process to meet demand? |