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Closed-ended questions are survey or feedback form questions that provide customers some predefined choices of answers to choose from which may be in the form of options like Yes or No, ratings from 0 to 10, opinions from Strongly Agree to Strongly Disagree, or a range of options depending upon the context of the question. Basically, the customer is not free to write his opinion in his own words and can choose one or multiple options among the provided choices. When designing a survey, you can choose different types of survey questions. You can choose to ask closed-ended questions or open-ended questions. Both have their own pros and cons. You can read our article to understand in detail when to use open-ended vs. closed-ended questions. In this article, we focus on closed-ended questions explaining their advantages and disadvantages in detail. Closed-Ended Survey Templates ExamplesMentioned below are some of the examples of closed-ended questions survey templates, including Market Research Survey, Post Transaction Survey, and Employee Exit Survey. they will give you a brief idea about how to implement such surveys and get the much-needed valuable customer insights. There are many advantages of using closed-ended survey questions, especially when you desire to receive a high response rate from your busy customers. Let’s review them here.
Disadvantages of Closed-Ended QuestionsWhile there are plenty of advantages, there are also some drawbacks to using close-ended questions. Let’s review them here.
All you need to do is carefully draft your feedback form selecting a number of closed-ended and open-ended questions or a combination of both. With Zonka Feedback, you can fully customize your feedback form using an online survey builder and choose from over 30+ feedback question types. Learn more about the Customer Feedback
Published on Oct 09, 2019. Updated on Sep 01, 2022. What are the disadvantages of closed questions?Disadvantages of Closed-Ended Questions. Unable to provide detailed information. ... . Cannot help to receive customer opinions. ... . It is not possible to cover all possible answers. ... . More choices can create more confusion. ... . Can suggest answers that the customer may not be thinking. ... . Customers having no opinion will also answer.. What is wrong with closedClosed-ended questions prevent respondents from going in-depth with their answers. Survey respondents will not be able to elaborate on their responses by explaining their thoughts and feelings in great detail on the topic at hand. There is no room for that in closed-ended questions.
Which of the following is a disadvantage of a mail survey?The disadvantages of mail-out surveys is that they have low return rates, there is no clarification of confusion for respondent and they have a limited use of visual aids, complex questions. What are Drop-off surveys?
What are the disadvantages of a closed question quizlet?a closed question has fixed choices for answers, open question is a free response question. Advantages: closed questions are easier to answer and open questions give more variety. Disadvantages: closed questions limit responses and open questions are hard to analyze due to the variety of answers.
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