Ways to Improve with Patients and Family MembersCommunication skills are a necessity when you need to speak to a wide variety of people. Learning how to improve communication skills will make you a better nurse by enabling you to better understand your patient’s needs. Communicating effectively with your patients will make accomplishing your daily nursing tasks much simpler by minimizing the barriers to mutual understanding. Show
Effective Patient and Family CommunicationConsidering your patient’s perspective is key to preventing encounters that resemble any kind of conflict, and sometimes the best way to achieve that is to, quite literally, get on their level. Not only does effective communication reassure patients and their families, but communication can have an impact on patient care and health and streamline processes in the day-to-day work of a nurse. It shows the humanistic side of the nurse (or any healthcare professional), building trust and happy healing. 1. Assess Your Body LanguageHave your body at the same level as the patient to prevent distraction and ensure that your sole focus is on them. If necessary, sit in a chair so that you can be face to face and making eye contact, versus leaning over or squating. And, always face the patient while speaking. 2. Make Your interactions Easier for ThemWhen communicating with a patient, keep your sentences and questions short, stay on one topic at a time, and explain difficult concepts in clear terms. Even though nurses are well-researched and knowledgeable, it’s important to speak in Layman’s Terms and simple concepts unless otherwise requested by the patient. 3. Show Them the Proper RespectAccommodate you patient’s requests as much as is safe and prudent. Rather than speaking in commands, offer them choices and if needed, provide redirection. Strive to help them maintain their dignity. This is especially important if you’re working in a skilled nursing facility. 4. Have PatienceDepending on your patient’s age, illness, or cognitive difficulties, they may move and speak more slowly than you do. Give them time to move at their own pace. Positive patient communications need not be rushed. It’s helpful to think about putting yourself in their shoes and imagine how you would want to be treated with respect and compassion. 5. Monitor Your MechanicsExpanding on the concept of making the interactions easier for the patients, it’s important to speak clearly and slowly, louder than you usually do, but without yelling. Enunciate complex words carefully and use simple language as much as possible. 6. Provide Simple Written instructions When NecessaryUse graphics where possible. Patients coming out of surgery or trauma are less likely to remember everything you’ve told them. In fact, it may be challenging for even a family member to remember the advisement you provide when emotions come into play. An easy-to-follow list of the basic concepts you’ve discussed will help to ensure compliance with their plan of care. Writing is a more permanent form of communication and may spark questions once the patient reads and digests the information. 7. Give Your Patients Ample Time to Respond or Ask QuestionsNot rushing through instructions or responses will help your patients feel like a valued partner in the management of their own health and make communicating effectively more likely. Asking questions builds rapport because the patient has the opportunity to provide information from their end or offer their own opinions. Communication Barriers in NursingA study featured in the Global Journal of Health Science shared that according to the patients in their study, the most dominant communication barriers were gender differences between nurse and patient, the nurse’s reluctance for communication, a hectic environment of the ward or facility, and the patient’s anxiety, pain, and physical discomfort. On the flipside, the most frequent communication barriers from the nurses’ viewpoint in this study were as follows: differences in colloquial languages of nurses and patients, nurses’ being overworked, family interference, and the presence of emergency patients in the ward. Importance of Patient and Family CommunicationBased on patient and nurse experience, the communication barrier could be conquered through compassion and patience. Distractions and emergencies never cease, and the workload never dwindles. It’s important for nurses to not only follow this list of communication tools, but to also avoid conveying their burdens or stress to their patients in order to achieve harmony. Are you ready to put your communication skills to good use? Browse our open job positions or talk to a recruiter today! Sources:
Which therapeutic communication technique does the nurse implement when conducting a clinical interview?The most effective therapeutic communication technique for the nurse to use is encouraging evaluation. This assists the patient in considering other people and events from the perspective of the patient's own set of values to explore how a patient feels about a situation.
Which therapeutic communication technique is being used in this nurse client interaction?The nurse is using the therapeutic communication technique of restatement. Restatement involves repeating the main idea of what the client has said. The nurse uses this technique to communicate that the client's statement has been heard and understood.
Which communication techniques should the nurse use with a patient who has been identified as having difficulty expressing thoughts and feelings?Which communication techniques should the nurse use with a client who has been identified as having difficulty expressing thoughts and feelings? Open-ended questions give the client the widest possible latitude in answering.
Which nonverbal communication techniques will the nurse use for effective nurse client communication?Using elements of nonverbal communication—such as facial expressions, eye contact, body language, gestures, posture, and tone of voice—is also essential in creating rapport. Simply smiling can go a long way. You can also: Show interest in what the patient is saying by maintaining eye contact and nodding your head.
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Which intervention will assist the nurse in improving his or her communication and interviewing skills?
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