What role does the human resources department play in an organizations strategic planning process quizlet?

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SMART goals set by managers are ________.
A) specific, measurable, aggressive, required, and tested
B) short-term, motivational, attainable, relevant, and total
C) standardized, manageable, accurate, restrictive, and tested
D) short-term, measurable, aggressive, risky, and timely
E) specific, measurable, attainable, relevant, and timely

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What role does the human resources department play in an organizations strategic planning process quizlet?

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The Strategic Management Process

the process of identifying and executing the organization's strategic plan by matching the company's capabilities with the demands of the environment.

The Management Planning Process

The Hierarchy of Goals
Policies and Procedures

The Management Process

The basic management planning process consists of five steps: setting objectives, making basic planning forecasts, reviewing alternative courses of action, evaluating which options are best, and then choosing and implementing your plan.

The Hierarchy of Goals

In companies, it is traditional to view the goals from the top of the firm down to front-line employees as a chain or hierarchy of goals. Figure 3-1 illustrates this.

Figure 3-1 (picture).

At the top, the president sets long-term or "strategic" goals (such as "double sales revenue to $16 million in fiscal year 2017"). His or her vice presidents then set goals for their units that flow from, and make sense in terms of accomplishing, the president's goal. Then their own subordinates set goals, and so on down the chain.

Policies and Procedures - Policies

provide day-to-day guidance employees need to do their jobs in a manner that is consistent with the company's plans and goals. Policies set broad guidelines delineating how employees should proceed.

Policies set broad guidelines delineating how employees should proceed. For example

"It is the policy of this company to comply with all laws, regulations, and principles of ethical conduct."

Procedures

spell out what to do if a specific situation arises.

strategic plan

the company's overall plan for how it will match its internal strengths and weaknesses with its external opportunities and threats in order to maintain a competitive position.

The strategic planner asks,

"Where are we now as a business, and where do we want to be?" He or she then formulates a strategic plan to help guide the company to the desired destination.

Figure 3-2 summarizes the strategic management process.
Its seven steps include:

Asking, "Where are we now as a business?"
Evaluating the firm's internal and external strengths, weaknesses, opportunities, and threats,
Formulating a new business direction,
(4) Deciding on strategic goals,
(5) Choosing specific strategies or courses of action,
(6) Implementing the strategic plan, and
(7) Evaluating the strategic plan.

In practice, managers engage in three types of strategies, including:

Corporate Strategy
Competitive Strategy
Functional Strategy

Corporate Strategy

Identifies the portfolio of businesses that, in total, comprise the company and how these businesses relate to each other

For any business, the corporate strategy answers the question

"What businesses will we be in?"

A company's corporate-level strategy

identifies the portfolio of businesses that, in total, comprise the company and how these businesses relate to each other.

Corporate-level Strategies

Concentration
Diversification
Vertical Integration
Consolidation
Geographic expansion

A company's corporate-level strategy

identifies the portfolio of businesses that, in total, comprise the company and how these businesses relate to each other.

Concentration (single-business)

Corporate strategy; where the company offers one product or product line, usually in one market.
The WD-40 Company is one example. With one spray lubricant, its product scope is narrow.

Concentration (single-business) example

The WD-40 Company is one example. With one spray lubricant, its product scope is narrow

Diversification

Corporate strategy means the firm will expand by adding new product lines.

Diversification example

PepsiCo is diversified. Thus, PepsiCo added Frito-Lay chips and Quaker Oats to its business portfolio. Here, the product scope is wider

Vertical integration

Corporate strategy means the firm expands by, perhaps, producing its own raw materials, or selling its products directly.

Vertical integration - example

Apple opened its own Apple stores

Consolidation strategy

Corporate strategy in which the company reduces its size.

Geographic expansion

Corporate strategy in which the company grows by entering new territorial markets

Geographic expansion - example

Corporate strategy in which the company grows by entering new territorial markets, for instance, by taking the business abroad.

Competitive Strategy

A strategy that identifies how to build and strengthen the business's long-term competitive position in the marketplace, which is also known as business-level competitive strategy.

examines the basis on which each business competes.

Competitive Strategy. For example, within a company like PepsiCo, each business unit (such as Pepsi and Frito-Lay) needs a business-level competitive strategy.

Managers typically adopt one or more of three standard competitive strategies

cost leadership, differentiation, or focus—to achieve competitive advantage.

The Three Standard Competitive Strategies

Cost Leadership
Differentiation
Focus

Cost leadership

This competitive strategy means becoming the low-cost leader in an industry.

Differentiation

the firm seeks to be unique in its industry along the dimensions that are widely valued by buyers.

Cost leadership example

Walmart

Differentiation - example

Volvo and Papa John's are examples. Volvo stresses the safety of its cars, and Papa John's stresses fresh ingredients.

Focusers

the company carves out a market niche.

Focuses - example

Bugatti cars is an example. They offer a product or service that their customers cannot get from generalist competitors, such as Toyota.

Functional strategy.

identifies the broad activities that each department will pursue in order to help the business accomplish its competitive goals.

Manager's Role in Strategic Planning

Devising the company's overall strategic plan is top management's responsibility. However, few top executives formulate strategic plans without lower-level managers' input.

In practice, devising the firm's overall strategic plan involves frequent discussions among and between top and lower-level managers. The top managers then use this information to hammer out their strategic plan.

Strategic Human Resource Management

The company's top managers choose overall corporate strategies, and then choose competitive strategies for each of the company's businesses. Departmental managers within each of these businesses formulate functional strategies for their departments.

Their aim should be to have functional strategies that will support the competitive strategy and the company-wide strategic aims. For example, the marketing department would have marketing strategies, the production department would have production strategies, and the human resource management department would have human resource management strategies.

Strategic human resource management

formulating and executing human resource policies and practices that produce the employee competencies and behaviors the company needs to achieve its strategic aims.

Sustainability goals - example

PepsiCo wants to deliver "Performance with Purpose." This means achieving financial performance while also achieving human sustainability, environmental sustainability, and talent sustainability.

Strategic Human Resource Management Tools

Strategy map
The Human Resource Scorecard
Digiital Dashboard

Strategy map

Shows the "big picture" of how each department's performance contributes to achieving the company's overall strategic goals. It also summarizes how each department's performance contributes to achieving the company's overall strategic goals. It helps the manager and each employee visualize and understand the role his or her department plays in achieving the company's strategic plan.

The Human Resource Scorecard -

scorecard refers to a process for assigning financial and nonfinancial goals or metrics to important human resource management-related chain of activities. That chain is required in order to achieve the company's strategic aims and for monitoring results. Many employers quantify and computerize the strategy map's activities by utilizing the Human Resource Scorecard.

Digital Dashboard

Presents the manager with desktop graphics and charts, showing a computerized picture of how the company is doing on all the metrics from the Human Resource Scorecard process.

Human Resource Metrics

The quantitative gauge of a human resource management activity, such as employee turnover, hours of training per employee, or qualified applicants per position.

Benchmarking

Comparing the practices of high-performing companies results to your own, in order to understand what they do that makes them better.

Data Analytics

Using statistical and mathematical analysis and algorithms to find relationships and make predictions

Benchmarking

Comparing the practices of high-performing companies results to your own, in order to understand what they do that makes them better.

Just measuring how one is doing (for instance, in terms of employee productivity) is rarely enough for deciding what (if anything) to change. Instead, most managers want to know,

How are we doing?" in relation to something.

For example, a manager may ask staff, "Are our accident rates rising or falling?"

To understand the relationship between the accident rates of the company and accident rates of other companies, the manager may want to benchmark the results.

Organizational Data

Revenue
Revenue per full-time employee
Net Income Before Taxes
Net Income Before Taxes per full-time employee
Positions Included Within the Organization's Succession Plan

Employment Data

Number of Positions Filled
Time-to-Fill
Cost-Per-Hire
Employee Tenure
Annual Overall Turnover Rate
Annual Voluntary Turnover Rate
Annual Involuntary Turnover Rate

Human Resource Department Data

Total Human Resource Staff
Human Resource-to-Employee Ratio
Percentage of Human Resource Staff in Supervisory Roles
Percentage of Human Resource Staff in Professional/Technical Roles
Percentage of Human Resource Staff in Administrative Support Roles
Reporting Structure for the Head of Human Resource
Types of Human Resource Positions Organizations Expect to Hire

Expectations for Revenue and Organizational Hiring

Percentage of Organizations Expecting Changes in Revenue in current year compared to prior year
Percentage of Organizations Expecting Changes in Hiring

Strategy-based metrics

Specifically focus on measuring the activities that contribute to achieving a company's strategic aims

Benchmarking provides one perspective on how your company's human resource management system is performing. It shows how your human resource management system's performance compares to the competition. However, it may not reveal the extent to which your firm's human resource practices are supporting its strategic goals. Managers use strategy-based metrics to answer such questions.

...

The human resource audit

generally involves using a checklist to review the company's human resource functions (recruiting, testing, training, and so on), as well as ensuring that the firm is adhering to regulations, laws, and company policies.

The human resource auditor may first review payroll data, focusing on what and when each employee was paid. He or she will then turn to whether the human resource records are in order (for instance, are medical records kept separate from resumes). He or she will also review the employer's handbooks and policies, for instance, checking for disability accommodation policies, social media policies, and family and medical leave policies. He or she may also want to benchmark the results to comparable companies'. HR audits vary in scope.

...

Data analytics

using statistical and mathematical analysis and algorithms to find relationships and make predictions

Talent Analytics

is a data analytics tool that enables employers (including Walmart) to analyze in new ways employee data both on obvious things (like employee demographics, training, and performance ratings), but also data from new sources (like company internal social media sites, GPS tracking, and e-mail activity). Employers then use talent analytics (data analytics applied to HR issues) to answer questions that in the past they couldn't answer, or couldn't answer as well.

evidence-based human resource management

which involves using data, facts, analytics, scientific rigor, critical evaluation, and critically evaluated research/case studies to support human resource management proposals, decisions, practices, and conclusions.

In gathering evidence, scientists (or managers) first need to be

objective

experiment

a test set up in such a way as to ensure that he or she understands the reasons for the results obtained

High-Performance Work Systems

is a set of human resource management policies and practices that promote organizational effectiveness.

Employee engagement

Refers to being psychologically involved in, connected to, and committed to getting one's jobs done. Engaged employees "experience a high level of connectivity with their work tasks," and work hard to accomplish their task-related goals.

Employee engagement is important because

it drives performance and productivity.

What Can Managers Do to Improve Employee Engagement?

Provide supportive supervision
Ensure employees understand how their departments contribute.
See how their efforts contribute to achieving the company's goal.
Ensure employees get a sense of accomplishment from working at the firm.
Ensure employees are highly involved.
Employers should hold managers responsible for employee engagement.

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What role does the human resources department play in an organization's strategic planning process?

HR is uniquely situated to help organizations with strategic planning because successful strategic plans depend on effective human resource allocation. HR can help other groups in the company identify and clarify their mission, long-term goals and tactics to achieve these goals.

What role does the human resources department play in an organization's strategic planning process quizlet?

The HR function helps managers know how to use these resources through strategic hiring, employee development, appropriate use of rewards, and assistance in managing the constant changes and cycles that organizations go through. One of HR's main objectives is to improve productivity.

What is the role of HR strategy in strategic management?

Strategic human resource management (strategic HRM) provides a framework linking people management and development practices to long-term business goals and outcomes. It focuses on longer-term resourcing issues within the context of an organisation's goals and the evolving nature of work.

What role does the human resource department plays within an organization?

What is an HR department? In simplest terms, the HR (Human Resources) department is a group who is responsible for managing the employee life cycle (i.e., recruiting, hiring, onboarding, training, and firing employees) and administering employee benefits.