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What is a customerCustomer-facing processes include: order processing, customer service, sales processing, customer billing and order shipping. Business-facing process include: strategic planning, tactical planning, budget forecasting, training and the purchasing of raw materials.
What are invisible to the external customer but essential to the effective management of the business?Invisible to the external customer but essential to the effective management of the business, they include goal setting, day-to-day planning, giving performance feedback and rewards, and allocating resources.
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What results in a product or service received by an organizations external customer quizlet?
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