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Chief Marketing and Business Development Officer The piece below in Forbes identifies a dangerous and incorrect assumption - that B2B buyers are less likely to read content online when researching a purchase. The article goes on to say that 70% of the B2B buying process is actually done before someone even gets in touch with your firm. That is a long way through the buying process, and if you have not been influencing the potential new client during that first 70% of the buying process then your hopes of winning the business are not going to be very strong. We see it with many of our clients. They are getting more of their experts to write and share their insights into the market on a regular basis, often focussing on the very niche fields in which they specialise in. This means that when the potential new customer is doing their research, these experts are positioning themselves and as a result their firms as trusted advisors and the "go-to" experts. By providing these potential new clients with information and content that helps to educate them and indeed to allow them to do their jobs more effectively is a very powerful thing and will give the best possible chance of winning the new business. New clients in the world of B2B, especially in professional services can mean very high deal sizes and so it really is time to take your content and insights process very seriously and invest properly in ensuring it is successful. Expert insights are no longer a nice to have, it's a must in today's online world. B2B customers today progress more than 70% of the way through the decision-making process before ever engaging a sales representative. If you’re so focused on what happens in the latter 30% (pricing, discounts, and sales tactics), then you’ll miss the first 70% ... ... There’s a dangerous assumption out there that B2B buyers are less likely than the average consumer to engage digitally in their research process. The buyer's journey is the research and decision-making process a buyer goes through to become aware of, consider and evaluate, and decide to purchase a new product or service. The buyer's journey also includes their recognition of symptoms or problems -- pain points -- that lead to the need for a product or service. The buyer's journey can have anywhere from three to 15 steps. However, there are three widely accepted stages of buying marketers use to describe the average B2B or B2C buyer's journey: the awareness stage, the consideration stage, and the decision stage. Here’s an example of a buyer’s journey: Awareness: Joe hears a strange grinding noise coming from the left side of his car while driving on the highway. He searches online “grinding noise on highway left side”. This returns several sources of information, such as blog posts, videos, and articles, about possible causes of the noise. Through these sources, Joe learns his true problem is a faulty wheel bearing. Consideration: Joe begins researching “how to fix bad wheel bearing.” His search returns complicated instructions for fixing it himself, finding a mechanic to fix it for him, and the cost of both. Joe decides to take his car to a mechanic. Decision: Now Joe needs to decide which mechanic he’ll use. He looks up what to expect from a wheel bearing replacement service and specific vendor reviews & ratings. He decides on a nearby mechanic who has good reviews, is trusted by his customers, and is available during hours that work for Joe. When planning out your marketing strategies, you need to map out this process for each of your buyer personas and produce content that will be useful for those personas at each stage. Click here to download the Ultimate Beginner's Guide to Buyer Personas for more information. Research & Buyer’s Journey StatisticsBecause of the immediate availability of information online, today’s consumers come to the purchasing table equipped with much more knowledge about how they’ll navigate their pain points. Consider these stats:
The Buyer & Relevant Content MarketingNo matter the stage the potential buyer is in, it’s critical to provide them with content they need and can use. Useless content is just as it sounds -- useless, and it can drive away customers.
How the Buyer’s Journey Benefits YouRemembering the buyer’s journey and each of its stages as you develop your marketing strategy can have big impacts on your company’s bottom line:
Start With a PersonaIf these eye-catching statistics above caught your interest, then you'll want to make sure you provide the most beneficial buyer's journey possible. And doing this all starts with creating a buyer persona. To learn the best practices for creating a persona, check out our free Ultimate Buyer Persona Guide and get started with your successful marketing strategy today. Editor's Note: This blog post was originally published in March 2016 and was updated April 2021 to reflect current insights and resources. What does Gartner say is the percentage of buying decisions have been made before anyone connects with a sales representative?Gartner research shows buyers typically spend only 17% of their time meeting with potential suppliers when they are considering a purchase.
How many decision makers are involved in the buying process?Typically, the B2B buying group consists of six to 10 decision-makers, each armed with four to five pieces of information they've gathered independently, and all must communicate with one another to figure out whether they should buy the solution.
What is the Number 3 stage in the buying process?What is the Buyer's Journey? It is the journey or buying process that consumers go through to become aware of, evaluate, and purchase a new product or service, and it consists of three stages that make up the inbound marketing framework: awareness, consideration, and decision.
What percentage of B2B buyers seek out case studies during their product or service research?For B2B companies, it's becoming increasingly clear that content is king: in one survey, 80% of B2B buyers said they referenced case studies as part of their buying research. Case studies are a powerful form of social proof.
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