The hospitality industry records high numbers of workplace injuries. This page explains some of the risks hospitality workers are exposed to and how to stay safe. Show
The hospitality industry includes restaurants, cafes, caterers, clubs, pubs and hotels. Many workers in hospitality are considered at risk workers, they may speak limited English or work part-time, late nights and weekends. Top causes of injuryManual handlingManual handling injuries, such as sprains and strains, are one of the top harms in the NSW hospitality industry. This video series demonstrates safe work procedures for room attendants who are at high risk of manual handling injuries. Other harms include:
Safety videosWatch the video to find out how to work safely with LPG appliances indoors. Learn some tips on working safely with hot oil. Common hazardsEach workplace is different. You need to know what the hazards are in your business to assess the risks they pose.
Examples of injuriesSerious injuries have occurred in the hospitality industry. Identify the hazards in your workplace, get safe systems of work in place, and avoid incidents like these. Some examples of injuries include: Arm crushedA kitchen assistant in a large club had her arm crushed while preparing desserts in a large mixing machine with no guard or automatic off-switch. Noticing a hair in the mixture, she leaned forward to remove it, slipped and had her arm crushed by the mixer’s revolving dough hook. ElectrocutionA 19 year-old part-time restaurant employee was electrocuted when he touched a live electrical cable while cleaning a clamshell grill. The company was fined $120,000 and, according to the judgement, simple remedial steps would have prevented the accident. Chemical burnsA worker was burnt in the face and permanently blinded in one eye while cleaning beer lines with chemicals. The chemical was not properly diluted and personal protective equipment was not worn. Headaches and hearing lossMary had headaches, felt irritable and experienced ringing in her ears after local bands played during her shifts as a part-time bar attendant in a local hotel. More informationSafety alertsRead these safety alerts to learn how to avoid common hazards:
Guidance
We can helpWe offer a range of services to help you improve safety in your workplace:
Small business safetyFind out how to make safety the top priority in your business. It's easy to do with our WHS toolkit. Young workers
What is the purpose of managers identifying standards of guest service and hospitality?What is the purpose of managers identifying standards of guest service and hospitality? To define positive moments of truth. What is a similarity between an operation's internal and external customers? Both may leave an operation if it does not deliver high-quality service.
What is the first step that management should take when developing standards of service?What is the 1st step that management should take when developing standards of service? Identify the main customer base and its expectations. It is important to train employees on handling personal checks because they are: used less frequently, so many employees are not familiar with them.
What are the standards for customer service?Top 5 Customer Service Standards, According to Consumers. Be responsive to customer inquiries. ... . Take responsibility for your mistakes. ... . Go above and beyond to solve the customer's problem. ... . Be available when customers need you. ... . Stay positive and friendly during customer interactions.. How can service management improve the quality of product and services?Increased customer loyalty
Product service management looks at ways of building long-term relationships by offering personalized services which are tailored to customers' specific needs. Additionally, it develops products that will meet their expectations in terms of quality at different price points.
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What is the purpose of managers identifying standards of gas service and hospitality?
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