In recent years, owing to the rising cost of medical treatment, there has been a significant rise in the number of people buying a health insurance policy. People are going beyond individual policies and are buying policies for their family to ensure they have a financial cushion in case of an emergency. Health insurance not only covers you during your difficult times but also offers you tax benefits. Show
While approving your insurance application, the insurance companies generally conduct a thorough assessment of your health profile. Based on their review, they fix the premium charges. Factors influencing health insurance premiumsEvery insurance company has specific guidelines based on which they decide the premium cost. Here is a list of things that they consider while determining the medical insurance premium: Age –This one of the critical factors that affect the premium amount. Generally, the insurance companies follow the rule of thumb - higher the age, higher the premium. Older people are more at a higher risk of suffering from illness than youngsters. So, if it advisable to buy a health insurance premium when you are young; you will give comprehensive coverage and better benefits at an affordable premium. Past Medical History –Your past medical records are crucial in deciding the premium amount. If you have a history of suffering from illnesses or have a pre-existing disease, then your premium will be higher. But if you have had no illness and have a relatively healthy life, then your premium will be lesser. Occupation –Your nature of work and the amount of risk that you’re exposed to at work affects the premium charges. Suppose you work in a school, your premium will be less, but if you work in an environment like a construction site or a factory where the risk of being injured is high, then the premium amount will be higher. Policy Duration –The tenure of your policy also plays an important role. If you choose a policy with a longer duration, the premium will be less. This may not be the same for a policy with a shorter duration Body Mass Index (BMI):Premium rates are raised if you the customer has a high BMI. People with high BMI are at risk of serious ailments including heart diseases, type 2 diabetes, breathing problems, high blood pressure and cancer. Smoking Habits –According to a report published in Lancet, a medical journal, India has about 11.2% of the total smokers in the world. Smoking increases health risks, and the insurance companies view smokers as high-risk insurance buyers, and therefore charge high premium. People who smoke pay high premiums as compared to non-smokers. Geographical location:The location where you stay determines your policy premium cost. For certain geographic locations, the premium rates are high due to lack of healthy food options, climate and health issues. The Type of Plan You Choose:Premium payments vary depending on the type of health insurance cover you choose. A group health insurance policy has a lower premium as compared to an individual policy.. Also, if you have purchased add-on covers, your premium will increase. Individual or group insurance has low premium rate, while family floater has high premium rate. Again, the policy terms differ from company to company. BMI – Body Mass Index –Generally, people with higher BMI are charged higher premium than those who have a normal BMI. This is because people with high BMI are at a high risk of suffering from various diseases like diabetes, and heart-related problems, and therefore need regular medical care. Coinsurance Feature –While purchasing a health insurance policy, if you opt for coinsurance, your premium will be less. In coinsurance, for any claim, you pay a specific portion of the claim, and the insurance company gives the rest. This step reduces the premium amount significantly. After considering all these factors, the insurance company uses the health insurance calculator to decide the final amount of the premium. You can also use any online insurance premium calculator to calculate the estimated premium. Health insurance can help protect you from the high costs of illness or injury. It also helps you get regular health care, such as exams and vaccines. But health insurance can cost a lot. And it can be hard to choose the best insurance. Use the information on this website to help choose health insurance. This website can also help you understand your health insurance policy. Your policy is a legal document, and it is important that you understand it. You can also learn about health care reform. How can the California Department of Insurance (CDI) help me? CDI regulates many health insurance companies. This means that we make sure they follow the law.
Table of Contents:
Ways to Get Health Insurance in California
Types of Health Insurance
Health Insurance BasicsHealth insurance can help protect you from the high costs of illness or injury. It also helps you get regular health care, such as exams, preventive care and vaccines.But health insurance can cost a lot. And it can be hard to choose the best insurance. Use this brochure to help choose health insurance. This brochure can help you:
This brochure can also help you understand your health insurance policy. Your policy is a legal document, and it is important that you understand it. How can I learn more about my health insurance?
How can the California Department of Insurance (CDI) help me? CDI regulates many health insurance companies. This means that we make sure they follow the law.
What if I have Medicare? This brochure does not explain Medicare.
Do I have to buy health insurance? The Shared Responsibility provision of the Affordable Care Act (ACA) requires you to:
Your coverage can come from your job, a public program like Medi-Cal or Medicare or you can buy your own coverage for you and/or your family. It is important to make sure that your coverage meets the minimum essential requirements standard before you buy. See page 6 for more details on health insurance benefits. Thanks to healthcare reform, if you need to buy your own coverage, insurers cannot deny your application (during the annual open enrollment period) and you may qualify for financial assistance from the federal government. Back to Top Health Insurance BenefitsBenefits are the services your health insurance pays for. To use a benefit, you must need it. Your health insurance only pays for services that are medically necessary. Most health insurance in California covers a wide range of basic services, including (also known as Essential Health Benefits):
The benefits listed above are also called essential healthbenefits and only policies that cover these items qualify as minimum essential coverage. Preventive Care Preventive care helps you stay healthy. It also helps doctors catch health problems early. It includes:
Most policies are required to cover certain preventive careservices without any out-of-pocket cost to you.
Some services must be covered California law says that many health insurance policies must cover essential health benefits which include services like diabetes supplies, maternity care, cancer screening, transgender health care, and substance abuse treatment. Watch out for "discount plans" and "limited benefit plans." These plans may not be insurance and may not cover all essential health benefits. Mental Health Coverage All insurance policies sold in California are required to provide coverage for mental health and substance use disorder services. Health insurers must provide equal coverage for mental and physical health issues. For example, your insurer cannot charge you more for a visit to a mental health provider than they do for a visit to a similar physical health provider. Insurers cannot limit your number of visits or put other restrictions on mental health treatment that are greater than those for other medical benefits. As part of this requirement, insurers are required to cover Applied Behavioral Therapy for Autism Spectrum Disorder. If you have any questions about your mental health coverage, contact the Consumer Hotline at the Department of Insurance (1-800-927-4357) for assistance. Back to Top Health Insurance CostsInsurance helps pay for health care. But it does not pay all costs. Usually, you have to pay a share of the costs.
Co-insurance or Co-pay Some policies have a co-pay and some have a co-insurance. Some policies have both.
Annual out-of-pocket limit: After you reach this limit, you may not have to pay more co-pays or co-insurance for the year. This limit may not include prescription drugs. Check your policy to learn how this limit works. Yearly and Lifetime Limits (Maximums) Most insurance policies are not allowed to apply yearly or lifetime limits on the benefits you receive. Keep track of your bills.
How much will I have to pay? It can be hard to know how much you may owe. Call your insurance company and ask for an estimate before you get a costly service. Ask if you can compare the costs of different providers online. Sometimes we have to make health care decisions without the best cost and quality information. Now you can use our California Healthcare Compare website, www.cahealthcarecompare.org to compare cost and quality for common services like knee replacements, diabetes treatment, and childbirth. In addition to asking your insurer, this tool can help you compare providers. The Allowed Amount Some policies have a limit on what they will pay for a service. This is called the "allowed amount" or "negotiated rate." If your provider charges more, you may get a bill for the extra amount. This is called balance billing. A provider that is not in your PPO network may bill you for charges over the allowed amount. Learn about PPOs on page 18.However, a provider in your PPO's network can only bill you for your deductible, co-pay and/or co-insurance. Back to Top Group Health InsuranceMost people in California get group health insurance through a job. This is also called employee coverage. Employers with 100 employees buy large-group policies, and those with fewer than 100 buy small-group policies. In most cases, group insurance is better than individual insurance. It gives you more benefits at a lower cost.
Pre-existing conditions: A pre-existing condition is a health condition you had before you enrolled in health insurance. Insurers cannot deny or limit your coverage for this reason. Waiting periods: When you start a job, employers can have waiting periods of up to 90 days before your health insurance begins. During this time, you do not pay premiums or get any health care services from your employer. Back to Top Enrolling in Group Health Insurance When you are hired, ask about your deadline for enrolling in your employer's health insurance. After this deadline, you must usually wait until the yearly open enrollment period to join. However, you can enroll dependents after certain events, such as marriage, birth, or when your spouse or partner loses their job. The open enrollment period is when you make decisions about the insurance choices your employer offers. Your employer will tell you when insurance choices, benefits, and costs change. Self-insured Plans Many large employers are self-insured. The employer sets aside a pool of money and uses it to pay for the health care of employees. Ask your employer if they are self-insured.These plans work like health insurance in many ways. Often the employer will hire an insurance company to manage the plan.
Back to Top If You Lose Your Group Health BenefitsIf you lose your job or your hours are cut, you may also lose your group health benefits.
You can keep your employers health coverage You and your dependents may be able to keep your existing health coverage even if you lose your group health benefits. These options are called continuation coverage. If you lose your coverage, your employer must provide you with information on your options for continuing your existing coverage. You may see options with names like COBRA, Cal-COBRA, Conversion or HIPPA. If you choose one of these options:
If you have any questions about your options, contact the Consumer Hotline at the Department of Insurance (800) 927-4357 for assistance. Continuation Coverage or an Individual Policy? If you lose your job or your hours are cut, you may have the choice to enroll in continuation coverage or buy an individual/family policy. Compare the price, benefits, and physician networks carefully when you make this choice. For example, an individual plan is often less expensive than continuation coverage, but the benefits may be different and you may not be able to see the same doctors. Buying Individual Health Insurance on Your Own People usually buy individual health insurance because they do not have group insurance through a job and they do not qualify for any public program. You can buy an individual policy from an insurance company, a licensed health insurance agent, or from Covered California- California's Healthcare Marketplace. You can reach Covered California at www.coveredca.com or call them at (800) 300-1506. There are many kinds of individual policies, with different costs and benefits. You should study your choices carefully so that you can choose the one that best suits your needs. See pages 25–26 for tips on choosing a policy. When Can I Purchase Coverage? Medi-CalMedi-Cal is another option for getting health coverage for you and/or your family. Your county’s social services offices or Covered California can tell you if you qualify for this free coverage. You can sign up for Medi-Cal year round. See page 17 for details. When Can I Purchase Coverage?Usually, you can only purchase a new individual/family policy or make changes to your existing policy during California's open enrollment period. That period usually begins during November and ends in January. Contact your insurer, licensed agent or the Department of Insurance for exact open enrollment dates. You can purchase or change coverage outside of open enrollment if you have a Qualifying Life Event including, but not limited to:
For other qualifying life events, ask your insurer, licensed agent, or contact the Department of Insurance's Consumer Hotline at (800) 927-4357 (HELP). You have sixty days from your qualifying life event to enroll or make changes to your policy. For example, if you adopt a child on June 1st, you will have until July 31st to enroll your child. If you miss this window, you will have to wait until the next open enrollment period. When does my coverage start? It is important to pay attention to enrollment deadlines to avoid gaps in your coverage. If you are shopping for new coverage during the open enrollment period, your coverage will start on January 1st of the next calendar year. You do not typically have to pay your first month’s premium when you enroll. Your insurer, licensed agent, or Covered California can tell you exactly when your first payment is due. If you have a qualifying life event and are signing up outside of the open enrollment period, your coverage typically starts the first day of the following month. For example, if you sign up for coverage on May 5th, your coverage will start on June 1st. However, if you sign up after the 15th of the month, you may have to wait until the first day of the second month for your coverage to begin. For example, if you sign up on July 20th, your coverage may not begin until September 1st. Premiums
Can I be denied coverage? Health insurers cannot refuse to sell you a policy even if you have a pre-existing condition or are currently sick. Can a policy limit services to people with pre-existing conditions? No Can an insurer charge me more because I have a pre-existing condition? No Back to Top Programs for People with Low IncomesMedi-Cal (California’s Medicaid program) Medi-Cal pays for health care for people with limited incomes. To find out if you qualify for Medi-Cal, contact the welfare or social services department in your county. www.dhcs.ca.gov www.medi-cal.ca.gov 1-800-541-5555 Covered California Covered California also screens for Medi-Cal eligibility when you apply for an individual/family policy. www.coveredca.com 1-800-300-1506 MCAP(Med-Cal Access Program) MCAP provides pregnant women with comprehensive coverage for a low cost with no copayments or deductibles for its covered services. Their newborns may be covered by the Medi-Cal Access Infant Program. MCAP is for middle-income families who do not have health insurance and whose income is too high for no-cost Medi-Cal. MCAP is also available to women who have other health insurance plans that doesn't cover maternity services or with a maternity-only deductible or copayment greater than $500. http://mcap.dhcs.ca.gov/ 1-800-433-2611 Federally Funded Health Centers If you do not have insurance and need health care now, these centers can help you. People pay what they can afford, based on income. http://findahealthcenter.hrsa.gov 1-888-275-4772 Back to Top Types of Health Insurance Preferred Provider Organizations (PPOs)Which doctors, hospitals, and other providers can I use? You can see "preferred" providers or "out-of-network" providers.
What are my costs if I have a PPO? Costs can vary a lot, depending on the providers you see. If you stay in the PPO's preferred provider network, your costs are less. If you decide to see a doctor outside the PPO network, you pay much more. Before you see out-of-network providers check with your PPO to find out what is covered. Where can I go if I have a problem? If you have a PPO, call the California Department of Insurance for assistance at 1-800-927-4357. Back to Top Types of Health Insurance Exclusive Provider Organizations (EPOs)Which doctors, hospitals, and other providers can I use? You must use providers in the EPO network.
What are my costs if I have an EPO? Costs can vary. It depends on the providers you see. If you stay in the EPO's preferred provider network, your costs are less because you will be reimbursed for the health care you get. Like PPOs, you pay a co-pay or percentage of every medical bill up to a certain amount. If you decide to see a doctor outside the EPO network, you must pay for the full medical bill. Where can I go if I have a problem? If you have an EPO, or are not sure who to call, contact the Department of Insurance at 800-927-4357 for help. In some cases, the Department of Managed Health Care (DMHC) handles EPOs. For those, you will need to contact DMHC for help at 888-466-2219. Back to Top Health Maintenance Organizations (HMOs)Which doctors, hospitals, and other providers can I use? You must use providers in the HMO network.
What are my costs if I have an HMO? Usually you pay a flat co-pay each time you see a doctor or fill a prescription. But you may pay a co-insurance for some services. Co-insurance is a part or percent of the cost, such as 20%. Where can I go if I have a problem? If you have an HMO, contact the California Department of Managed Health Care (DMHC) for assistance. Call the DMHC Help Center at 1-888-466-2219. Compare PPOs, EPOs and HMOsWhy would I choose a PPO? You have a doctor you like and want to keep your doctor. You want the freedom to see providers out of your network even if you have to pay more. You want to see specialists and other providers without having to get referrals or pre-approvals. Why would I choose an EPO? You do not want to use a primary care physician and do not want to get referrals to see specialists. You also don't mind staying within the policy's network of physicians. Why would I choose a HMO? You want to have a primary care doctor who can help you decide what care you need and how to get it. Often HMOs have fixed co-pays for certain services, so you don't have to worry about getting a bill for a percentage of the cost of care. Back to Top
Back to Top Other Types of Health CoverageOther types of health coverage are sold in California, but if it will be your main source of coverage, you should make sure that it meets minimum essential coverage requirements. If your policy does not meet these requirements, you might have to pay a tax penalty to the IRS as if you did not have coverage at all. High-Deductible Plans These plans have lower premiums but high deductibles. The deductible each year can be over $5,000 for an individual and over $10,000 for a family. This means that you must pay a lot of money each year before your plan covers anything except preventive care. Usually a high-deductible plan is combined with a Health Savings Account (HSA). You or your employer can put tax-free money into a savings account and use this money to pay your deductible. Limited Benefit PlansLimited benefit plans are also called mini-meds. They provide very limited benefits. They are advertised on TV as low-cost health insurance. You should read the policy very carefully. If you have a serious illness, you might run out of coverage quickly. These plans do not count as full health coverage and you may end up paying a penalty at the end of the year if you don't have other coverage. Discount Plans Discount plans are not health insurance. They simply offer discounts from certain doctors, pharmacists, and other providers. They are often advertised on the Internet and late-night TV. You should read the plan contract very carefully. Before you buy, contact the California Department of Insurance at 1-800-927-4357. Supplemental Health Insurance Policies These policies are for people who already have health insurance. They pay some of the costs that your main insurance does not cover. They can pay limited benefits such as a daily dollar amount if you are hospitalized, or a set sum dollar amount if you are diagnosed with cancer. Make sure you understand the supplemental policy:
Why is Minimum Essential Coverage Important Any health insurance that includes California's essential health benefits has minimum essential coverage. If you have minimum essential coverage, you don't have to pay a tax penalty for being uninsured. See page 6 for more information on health benefits. Some coverage, like limited benefit and discount plans and supplemental health insurance policies do not meet that requirement. If you are shopping for coverage that will be your main source of health coverage, make sure that it meets the minimum essential coverage standard before you buy it. If not, you may pay a penalty. Back to Top Shopping for Individual InsuranceShopping for health insurance can seem overwhelming. Think about what is important to you. Start by asking these questions: What are the costs?
Which doctors and other providers can I see?
What are the covered benefits?
What is the quality?
Applying for Health Insurance Applying for health insurance is easier than ever thanks to the Affordable Care Act. You can contact an insurer directly, speak with a licensed insurance agent, or use California's health insurance marketplace - Covered California. What if my application is not approved? Health insurers that serve your area cannot deny your application. Back to Top Know Your Rights and ResponsibilitiesYou have a right to:
Learn the rules for your policy.
Health Care ReformNational health reform was passed by Congress and signed into law by President Obama in 2010. The name of the new law is the Patient Protection and Affordable Care Act (ACA). Health reform offers many benefits to Californians looking for health insurance. For more information on healthcare reform in California, go to www.insurance.ca.gov. Some reforms include:
Back to Top What to Do if You Have a Problem with Your PolicyContact your health plan to resolve your problem.
If you are not satisfied with your health plan's review process or decision, call the California Department of Insurance (CDI). You may be able to file a complaint with CDI or another government agency. If your policy is regulated by CDI, you can file a complaint at any time. The CDI reviews cases that involve:
My claim was denied. Now what? Your health insurance policy tells you how to appeal if your plan denies your claim or pays less than you think it should. You have a right:
Independent Medical Reviews (IMR) In an IMR, independent medical professionals review a medical decision made by your insurance company. You can ask for an IMR if your health plan:
For more information about IMR:
Back to Top Resumen en EspañolSeguros de salud Este folleto proporciona información valiosa sobre los siguientes temas:
Este folleto está disponible en español en nuestro sitio web en insurance.ca.gov. Seleccione traduce español en el lado derecho de la pantalla. Seleccione la ficha los consumidores elegir tipos de seguro, luego seleccione salud. Back to Top Common TermsAllowed amount or negotiated rate—The most that your insurance will pay for a service. If your provider charges more than the allowed amount, you may have to pay the difference. Balance billing—When a provider bills you for the difference between their usual charge and your insurance company's allowed amount. For example, if the usual charge is $100 and the allowed amount is $70, your provider might send you a bill for $30. In California, a provider in your preferred provider network may not balance bill you. Claim—A claim is a request to your insurance company to pay for a health care service you received. Co-insurance—This is your share of cost for a health care service. It is a percent (for example, 20%) of the allowed amount for the service. For example, if the charge for an office visit is $150 and your co-insurance is 20%, you pay $30 and your plan pays $120. Co-pay—This is a fixed amount (such as $15) that you pay for a service. You usually pay the co-pay when you get the service. Deductible—The amount you pay before your insurance company covers any costs. For example, if your deductible is $1,000, your plan will not pay anything (except preventive care—see page 6) until you've met your $1,000 deductible. You may choose a higher deductible to lower your premium. Essential health benefits(EHBs)—These are the benefits that all individual and small group insurance policies have to cover. Grandfathered policies may not have to cover EHBs. EHBs are defined by the State of California and meet the Affordable Care Act's minimum essential coverage standard. Exclusions, excluded services—Services that your health plan does not pay for. Grandfathered Insurance Policies—Health insurance policies that were in place before March 23, 2010 (when the Affordable Care Act was signed into law) are called grandfathered policies. These policies are allowed to offer the coverage they did before the Affordable Care Act. Plans or policies may lose their grandfathered status if they make certain significant changes that reduce benefits or increase costs to consumers. Minimum Essential Coverage—The least amount of coverage you can have so that you do not have to pay a tax penalty. Any insurance policy that covers California's Essential Health Benefits qualifies as minimum essential coverage. Network—The facilities, providers, labs, hospitals, and pharmacies that your health plan has contracts with to provide health care. Out-of-pocket limit—The most you pay during a year before your health insurance company begins to pay 100% of the allowed amount. This limit does not include your premium, balance-billed charges, or the costs for health care your plan doesn't cover. Policy—The written contract between an individual or group policyholder and an insurance company. A policy outlines the responsibilities of both parties. Pre-authorization, pre-approval, or prior approval—This is a form from your health plan that says the service your doctor or you requested is approved. Your health plan can require pre-approval for some services before you receive them, except in an emergency. Pre-existing condition—A health condition you had before you joined a group plan or applied for individual insurance. Most policies are prohibited from denying coverage because you have a pre-existing condition. See pages 8, 11, 16 and 29. Premium—The fee you pay to have insurance. Your employer may pay part of your premium. The premium is usually paid monthly. Provider—A health professional or organization that provides health care services, such as a doctor, physical therapist, hospital, lab, or clinic. A preferred provider is a provider in your plan's network. Tiered network—A kind of medical provider network with several cost levels. You pay different amounts to see providers in different tiers. UCR (usual, customary, and reasonable)—The amount that providers in an area usually charge for the same or similar service. The allowed amount may be based on the UCR amount. Back to Top For More InformationCalifornia Department of Managed Health Care Help CenterInformation and assistance for members of HMOs and some other health plans. www.dmhc.ca.gov 1-888-466-2219 California Office of the Patient Advocate (OPA) Information on health insurance and provider quality. www.opa.ca.gov HICAP (Health Insurance Counseling and Advocacy Program) Free counseling and information on Medicare throughout California. www.aging.ca.gov/hicap 1-800-434-0222 Medicare Information and assistance with Medicare. This is the official federal Medicare website. www.medicare.gov 1-800-MEDICARE NAIC Provides an online tool for individuals who may be life insurance beneficiaries by offering an easy-to-use tool to help find lost or forgotten policies. www.naic.org U.S. Department of Labor, Employee Benefits Security Administration (DOL-EBSA) Information on COBRA and on some kinds of self-funded plans. www.dol.gov/ebsa 1-866-444-3272 Back to Top Talk to the Department of InsuranceWe are the state agency that regulates the insurance industry. We also work to protect the rights of insurance consumers. Contact the California Department of Insurance (CDI):
Call: Consumer Hotline 1-800-927-4357 TTY 1-800-482-4833 8:00 AM to 5:00 PM, Monday to Friday, except holidays Write: California Department of Insurance 300 South Spring St., South Tower, Los Angeles, CA 90013 Visit us in person: 300 South Spring St., South Tower, 9th Floor, Los Angeles, CA 90013 8:00 AM to 5:00 PM, Monday to Friday, except holidays Back to Top How are premiums decided?Insurance premiums are set by the likelihood of the insured having a loss or a setback out of their control and are based on specific attributes of risk that are deemed to be predictive of loss. Companies that take measures to reduce their risks have a good chance of also reducing their premiums.
What is the process of determining the premium charged and how much insurance is required for a particular loss?Appraisal. Loss valuation is a factor in determining the premium charged and the amount of insurance required.
What do insurance companies use to decide on premiums?Insurance companies use credit scores and history to determine your premium on insurance. It is very difficult to pinpoint exactly how to get the best insurance score, but it is possible to improve it.
What are the factors that determine whether we will charge a higher or lower premium?Factors influencing health insurance premiums. Age – This one of the critical factors that affect the premium amount. ... . Past Medical History – ... . Occupation – ... . Policy Duration – ... . Body Mass Index (BMI): ... . Smoking Habits – ... . Geographical location: ... . The Type of Plan You Choose:. |