1) What is operations management? Show A) The process of satisfying the needs of internal and external customers. B) The activity of producing products and services. C) What all managers do when they deal with day-to-day activities. D) An organisational function which produces products and services. 2) Which of the following functions is not a core function of an organisation? A) The operations function. B) The product/service development function. C) The marketing (including sales) function. D) The accounting and finance function. 3) Most operations produce a mixture of both products and services. Which of the following businesses is closest to producing 'pure' services? A) A restaurant B) Counsellor/therapist C) Steel company D) IT company 4) Operations can be classified according to the degree of variation in demand and visibility of the operation as well as their volume and variety of production. Which of the following operations would be classified as high variation and high visibility? A) A family doctor B) A carpenter C) A fast food restaurant D) A front office bank 5) Transformation outputs can always be seen. A) True B) False 7) Operations typically differ in terms of volume of output, variety of output, variation in demand or the degree of 'visibility' (i.e. customer contact) that they give to customers of the production process. Please match the following element with the most appropriate of the above dimensions. Flexibility is most closely matched to: A) Variation B) Visibility C) Variety D) Volume 8) Operations typically differ in terms of volume of output, variety of output, variation in demand or the degree of 'visibility' (i.e. customer contact) that they give to customers of the production process. Please match the following element with the most appropriate of the above dimensions. The demand pattern is most closely matched to: A) Volume B) Variation C) Visibility D) Variety 9) Operations typically differ in terms of volume of output, variety of output, variation in demand or the degree of 'visibility' (i.e. customer contact) that they give to customers of the production process. Please match the following element with the most appropriate of the above dimensions. Low unit costs are most closely matched to: A) Variety B) Visibility C) Variation D) Volume 11) High-volume operations do not include: A) Television manufacture B) A theme park C) A fast food restaurant D) A taxi service 12) High-visibility operations do not include: A) Coffee bar B) Retail banking C) Internet retailer D) Clothes shop 1. Which of the following functions is not a core function of an organization 2. Most operation produce a mixture of both products and services which of the following business is closest to producing ‘pure’ services ? 3. Operations can be classified according to their volume and variety of production as well as the degree of variation & visibility . Which of the following operations would be classified as high volume , low variety ? 4. Which of the following activities is not a direct responsibility of operations
management? 5. Operations can be classified according to the degree of variations in demand and visibility of the operations as well as their volume and variety of production which of the following operations would be
classified as high variation & high visibility ? 6. Which of the following would not be normally be considered a general characteristics of a service? 7. Which of the following would not be normally considered as a key feature of operations management? 8. Which of the following is the least likely decision to be made by operations managers ? 9. Operations management is applicable 10. The field of operations management is shaped by advances in which of the following fields? 11. The five element in the management process are 12. The responsibilities of the operations manager include 13. Which of the following is not an element of management process 14. Which of
the following illustrate an activity that does not add value? 15. Which of the following statements regarding a pull system is true ? ------------------------------- 1. a 2. b 3. d 4. c 5. b 6. c 7. d 8. d 9. c 10. b 11. c 12. d 13. a 14. d 15. d What is variation in demand in operations management?Demand variability is a measure of how much variability there is in customer demand. It is the difference between what one expects to happen and what actually happens.
What are the classification of operation management?Operations management includes three levels: strategic, tactical, and operational.
What is variation in operations?'Variation' is the third of the 4Vs – the 3rd “dimension” of operations. It refers to the level of change and predictability of demand that a business's operations experience. Some operations will experience very high demand variation, for example due to seasons, days of the week or customer unpredictability.
What is the visibility dimension operations management?The visibility dimension concerns how much of a company's operations are exposed to the customer. For example, a retailer may decide to open a shop or to sell its products online depending on the level of customer contact necessary to clinch the deal.
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