Name: Class: Date:
Chapter 15—Organizational Culture
Chapter 15
True / False
1. The values that make up an organization's culture are often taken for granted.
a. True
b. False
ANSWER: True
2. Myths may be part of an organization's culture.
a. True
b. False
ANSWER: True
3. The statement "the customer is always right" is an example of a cultural value.
a. True
b. False
ANSWER: True
4. Symbolic stories effectively transmit the complex concepts of an organization's culture.
a. True
b. False
ANSWER: True
5. Innovation and organization culture are not generally related.
a. True
b. False
ANSWER: False
6. Strong organizational cultures are always better than weak organizational cultures.
a. True
b. False
ANSWER: False
7. When an organization's enacted values contradict its espoused values, new employees adopt the espoused values.
a. True
b. False
ANSWER: False
8. An organization’s culture can vary across divisions and even across managers.
a. True
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Organizational Behavior, 14e (Robbins/Judge)
Chapter 16 Organizational Culture
1) Alessio's boss doesn't care whether Alessio works at home, at the office, or from his beach
house. All he cares about is that the project is completed on time, on budget, and with exemplary
quality. Which characteristic of organizational culture best describes this aspect of Alessio's job?
A) low risk taking
B) high outcome orientation
C) high attention to detail
D) low aggressiveness
E) high stability
Answer: B
Explanation: Outcome orientation is the organizational culture characteristic that describes the
degree to which management focuses on results or outcomes rather than on the techniques and
processes used to achieve them. Alessio's boss has a high focus on outcome.
Diff: 2Page Ref: 520
Topic: What Is Organizational Culture?
Skill: AACSB: Analytic Skills
Objective: Organizational Culture
Quest. Category: Application
LO: 1
2) Which of the following is not a characteristic of organizational culture?
A) attention to detail
B) innovation
C) formality orientation
D) team orientation
E) outcome orientation
Answer: C
Explanation: Seven primary characteristics seem to capture the essence of an organization's
culture: innovation and risk taking, attention to detail, outcome orientation, people orientation,
team orientation, aggressiveness, and stability.
Diff: 2Page Ref: 520
Topic: What Is Organizational Culture?
Skill: AACSB: Analytic Skills
Objective: Characteristics of an Organizational Culture
Quest. Category: Concept/Definitional
LO: 1
1
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