What is the diagram that shows how a companys strategy is delivered by a set of supporting activities quizlet?

Match the following OSCM job titles with the appropriate duties and responsibilities.

A. Plans and coordinates staff activities such as new product development and new facility location.

B. Oversees the movement of goods throughout the supply chain.

C. Oversees the workforce and resources required to produce the firm's products.

D. Negotiates contracts with vendors and coordinates the flow of material inputs to the production process.

E. Applies the tools of lean production to reduce cycle time and eliminate waste in a process.

Plant manager
Supply Chain Manager
Project manager
Business Process Improvement Analyst
Logistics Manager

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Terms in this set (110)

How often should a company's OSCM strategy be developed or revised?

at least ounce a year

In development of an operations and supply chain strategy, which of the following may be an important product-specific criteria to consider?

Supplier after-sales support

_______________ are the decisions needed by companies to differentiate their most critical competitive dimensions versus other competitive dimensions.

Trade-offs

Which of the following is a major strategic operational competitive dimension that forms a company's competitive position?

Cost/Price
Delivery speed
Quality
Flexibility
all

cost/price

_______________ are the criteria used by customers to ensure a firm meets their needs.

Order Qualifier

are criteria used by customers to differentiate the products and services of one firm from those of other firms.

Order Winner

Which of the following is a formula for total measure of productivity?

Output/Input

Which of the following is a multifactor measure of productivity?

Output/ (Labor + Capital + Energy)

The total output from a production system in one day is 10,000 units and the total labor necessary to produce the 10,000 units is 500 hours. Which of the following numbers represents the partial productivity ratio?

20.000
10000/500

The total output from a production system in one day is 900 units and the total labor necessary to produce the 900 units is 450 hours. Using the appropriate productivity measure, what is the resulting productivity ratio?

2.000
900/450

______________ can be defined as the design, operation, and improvement of the systems that create and deliver the firm's primary products and services.

Operations and supply chain management

A reason for studying operations and supply chain management (OSCM) is which of the following?

All managers should understand the basic principles that guide the design of transformation processes.

One of the package of features that make up a service are:

Facilitating goods

Which of the following is not a way that operations and supply processes are categorized?

Making
Delivery
Planning
Return
Selecting

Making
Delivery
Planning
Return
*Selecting

Which of the following is not a characteristic that distinguishes services from goods?

Service jobs require unskilled labor

Which of the following is an example of pure goods in describing the goods-service continuum?
Chemicals
Financial Consulting
Data Storage Systems
Airlines

*Chemicals
Financial Consulting
Data Storage Systems
Airlines

Current issues in OSCM do not include:

Increasing global servitization networks

__________________ is an integrated set of activities designed to achieve high-volume output using minimal inventories of parts arriving exactly when needed.

JIT

_________________ is a strategy which emphasizes using a total systems approach to optimize performance.

Supply Chain Management

_____________ is defined as minimizing overall costs of a firm's resources.

Efficiency

how often should a company develop and refine the operations and supply chain

yearly

The total output from a production system in one day is 900 units and the total labor necessary to produce the 900 units is 900 hours. Using the appropriate productivity measure, what is the resulting productivity ratio?

1
900/900

Which of the following is a multifactor measure of productivity?

some output to a group (but not all) of inputs
Output/ Labor + Materials

Which of the following is not a major strategic operational competitive dimension that forms a company's competitive position?

1) Cost or Price
2) quality
3) delivery speed and reliability
4) changes in volume
5) Flexibility and new product intoduciton speed
6)Product specific criteria

1) Cost or Price
2) quality
3) **delivery speed and reliability
4) changes in volume
5) Flexibility and new product intoduciton speed
6)Product specific criteria

Risks caused by natural or manmade disasters, and therefore impossible to reliably predict, are called ___________. (Choose the correct answer to fill in the blank.)

disruption risks

What is the term used to describe individuals or organizations that are influenced by the actions of a firm?

stakeholders

Larry's Auto Body Repair Shop had revenues that averaged $60,000 per week in April and $50,000 per week in May. During both months, the shop employed six full-time (40 hours/week) workers. In April the firm also had four part-time workers working 25 hours per week, but in May there were only two part-time workers and they only worked 10 hours per week. What is the percentage change in labor productivity from April to May for Larry's Auto Body Repair?

8.98

(6 x 40) + (4 x 25)
= 240 + 100
= 340
Labor productivity (April) = Output per week / Total Labor input
= 60,000 / 340
= $176.47 per labor hour

= $50,000
= (6 x 40) + (2 x 10)
= 240 + 20
= 260

= 50,000 / 260
= $192.31 per labor hour

= [(192.31 / 176.47) - 1] x 100
= 8.97%

What are the two main competitive dimensions related to product delivery?

Delivery speed and reliability

The total output from a production system in one day is 500 units and the total labor necessary to produce the 500 units is 350 hours. Using the appropriate productivity measure, which of the following numbers represents the resulting productivity ratio?

1.43
500/350

Which of the following is a partial measure of productivity?

some output to a single input

A diagram that shows how a company's strategy is delivered by a set of supporting activities is called a ____________. (Choose the correct answer to fill in the blank.)

activity system maps

In development of an operations and supply chain strategy, which of the following may be an important product-specific criteria to consider?

supplier-after-sale-support

What is defined as the likelihood of disruption that would impact the ability of a company to continuously supply products or services?

Supply chain risk

Shell Oil Company's motto "People, Planet and Profit" is a real-world implementation of what OSCM concept?

triple bottom down

What is the term used to describe product attributes that attract certain customers and can be used to form the competitive position of a firm?

design quality

The assessment of the probability of a negative event against the aggregate severity of the related loss is called ___________. (Choose the correct answer to fill in the blank.)

risk mapping

In implementing supply chain strategy, a firm must minimize its total cost without compromising the needs of its ___________. (Choose the correct answer to fill in the blank.)

customers

What are the two characteristics of a product or service that define quality?

Design quality and process quality

Sustainability

The ability to meet current resource needs without compromising the ability of future generations to meet their needs.

Triple bottom line

Evaluating the firm against social, economic, and environmental criteria.

Operations and supply chain strategy

The setting of broad policies and plans that will guide the use of the resources needed by the firm to implement its corporate strategy. The strategy coordinates operational goals with those of the larger organization. While operational capabilities should match the changing product or service needs of the firm's customers.

Operations effectiveness

Performing activities in a manner that best implements strategic priorities at minimum cost.

Straddling

When a firm seeks to match what a competitor is doing by adding new features, services, or technologies to existing activities. This often creates problems if trade-offs need to be made.

Order winners

One or more specific marketing-oriented dimensions that clearly differentiate a product from competing products.

Order qualifiers

Dimensions used to screen a product or service as a candidate for purchase.

Activity-system maps

Diagrams that show how a company's strategy is delivered through a set of supporting activities.

Supply chain risk

The likelihood of a disruption that would impact the ability of a company to continuously supply products or services.

Productivity

A measure of how well resources are used. Outputs/inputs

The major seven operations and supply chain competitive dimensions of a firm:

Cost, quality, delivery speed, delivery reliability, coping with changes in demand, flexibility and speed of new product introduction and other product-specific criteria. Usually there are trade-offs that occur relative to these competitive dimensions.

Cost

The most difficult to compete on this major competitive dimension.

Sustainable Business Strategy

A strategy that is sustainable needs to create value for the firm's shareholders and stakeholders. This view means that a firm's strategy must focus not only on economic viability, but also on the environmental and social impact of its actions.

Shareholders

The equity owners in the company.

Stakeholders

Individuals and organizations that are influenced by the actions of the firm.

How are operations and supply chain strategies implemented?

Through a set of activities designed to deliver products and services in a manner consistent with the firm's overall business strategy.

Why do strategies have implications relative to business risk

Supply chain disruptions are unplanned and unanticipated events that disrupt the normal flow of goods and materials.

Risks can be categorized along two dimensions:

supply chain coordination risks and disruption risks.

A three-step risk management framework involves

identifying the potential disruptions, assessing the potential impact of the risk, and developing plans to mitigate the risk.

Productivity measures are used to

Ensure that the firm makes the best use of its resources.
Since these are relative measures, they are meaningful only if they are compared to something else. Often, the comparison is to another company.

An operations and supply chain strategy must be integrated with the organizations corporate strategy.
T/F

True

Operations and supply chain strategy

is concerned with setting broad policies and plans for using the resources of a form and must be integrated with corporate strategy.

One of the competitive dimensions that form the competitive position of a company when planning their strategies is delivery speed
T/F

TRUE

Competitive Dimensions

Cost of Price
Quality
Delivery Speed
Delivery Reliability
Coping with Changes in Demand
Flexibility and New Product Introduction Speed

One of the competitive dimensions that form the competitive position of a company when planning their strategies is cost
T/F

TRUE

One of the competitive competitive dimensions that form the competitive position of a company when planning their strategies is making the best trade off
T/F

FALSE

The process when a company seeks to match the benefits of a successful position while painting its existing position by adding new features, services, and technologies into its current portfolio is called flexibility.
T/F

FALSE

Straddling

occurs when a company seeks to match the benefits of a successful position while painting its existing position.

The process when a company seeks to match benefits of a successful position, while painting its existing position by adding new features, services, and technologies into its current portfolio is called straddling.
T/F

TRUE

By following a straddling strategy, firms can broaden their capabilities and effectible compete with more focused firms in markets requiring low cost for success
T/F

FALSE

An order winner is a set of criteria that differentiated the products or services of one firm from another.
T/F

TRUE

Order winner

a criterion that differentiates the products or services of one firm from those other.

An order winner is a set of screening criteria that permits a firms products to be considered as possible candidates for purchase
T/F

FALSE

Order qualifier

is a screening criterion that permits a firms product to even be considered as possible candidates for purchase.

An order qualifier is a set of screening criteria that permits a firms product to be considered as possible candidates for purchase
T/F

TRUE

Activity systems maps show how a company's strategy is delivered through a set tailored activities.
T/F

TRUE

Activity Systems Maps

show a company strategy is delivered though a set of tailored activities.

Activity system maps are useful in understanding how well a system of activities fits the overall company's strategy.
T/F

TRUE

Activity systems maps depict the geographic reach of a company business strategies.
T/F

FALSE

An operations strategy must resist change because of the longterm nature of equipment and personnel investment.
T/F

FALSE

Operatios and supply strategy can be viewed as part of a planning process that coordinates operations goals with those of the larger organization.
T/F

TRUE

Infrastructure decisions within operations strategy include the selection of the appropriate technology, the role of inventory and the location of facilities
T/F

FALSE

Process Design

includes selecting the appropriate technology, sizing the process over time, determining the role of inventory in the process, and locating the process.

Infrastructure decisions within operations strategy include the selection of the logic associated with the planning and control systems
T/F

TRUE

Infrastructure Decisions

involve the logic associated with the planning and control systems, quality assurance and control approaches, work payment structure, and organization of the operations and supply functions.

Once an operations strategy is adopted and articulated, the primary emphasis becomes perfecting the system of activities that make up the strategy through detailed refinements over a long period of time
T/F

FALSE

The job of operations and supply chain strategy is to deliver the most feature rich, highest quality product at the lowest price within specified parameters of delivery time and customization.
T/F

FALSE

Productivity is a relative measure.
T/F

TRUE

Productivity

a common measure of how well a country, industry, or business unit is using its resources.

In a partial measure of productivity the denominator of the ratio would include all resources used or all inputs.
T/F

FALSE

Partial Measure

ratio of some output to a single input

In a multifactor measure of productivity the numerator of the ratio would include all resources used or all inputs
T/F

FALSE

Multi-factor Measure

the denominator includes several but not all inputs.

The triple bottom line considers evaluating the firm against social, economic, and environmental factors.
T/F

TRUE

Sustainability means meeting a firm's current needs without excessively compromising the ability of future generations to meet their own needs.
T/F

FALSE

"sustainability" to the concept (of strategy),

we add the requirement to meet these current needs without compromising the ability of future generations to meet their own needs.

The social impact of the triple bottom line concept pertains to fair and beneficial business practices toward labor, the community, and the region in which a firm conducts its business.
T/F

TRUE

A firm's business practices toward its' labor force pertain mainly to the economic aspect of the triple bottom line concept.
T/F

FALSE

According to the economic aspect of the triple bottom line concept, the firm is required to compensate shareholders by paying dividends and growing the value of their common stock faster than their competitors.
T/F

FALSE

Within a sustainability framework, the economic dimension of the triple bottom line concept goes beyond just profit for the firm but also provides lasting economic benefit to society
T/F

TRUE

Within a sustainability framework, the environmental dimension of the triple bottom line concept has to do with labor, the community, and the region in which a firm conducts its business.
T/F

FALE

Which of the following is not a major strategic operational competitive dimension that forms a company's competitive position?

A. Cost or price

B. Delivery speed

C. Delivery reliability

D. Management acumen

E. Coping with changes in demand

D. Management acumen

A major competitive dimension that forms a company's strategic operational competitive position in their strategic planning is which of the following?

A. Cost or price

B. Focus

C. Automation

D. Straddling

E. Activity-system mapping

A. Cost or price

When developing an operations and supply chain strategy, which of the following is an important product-specific criterion to consider?

A. Technical liaison

B. Learning curve

C. Competitor's product performance

D. Production lot-size

E. Total quality management

A. Technical liaison

In development of an operations and supply chain strategy, which of the following may be an important product-specific criteria to consider?

A. Focus

B. Production lot-size

C. Supplier after-sale support

D. Learning curve

E. Total quality management

C. Supplier after-sale support

When a company seeks to match the benefits of a successful position while maintaining its existing position in offering customers a variety of differing services, what is this process called?

A. Operations capability analysis

B. Straddling

C. Order qualifying

D. Order winning

E. Inter-functional analysis
Straddling occurs when a company

B. Straddling

An activity-system map is which of the following?

A. A network guide to route airlines

B. A listing of activities that make up a project

C. A diagram that shows how a company's strategy is delivered to customers

D. A facility layout schematic noting what is done where

E. A timeline displaying major planned events

C. A diagram that shows how a company's strategy is delivered to customers

Which of the following is a partial measure of productivity?

A. Output/Materials

B. Output/(Labor + Capital + Energy)

C. Output/All resources used

D. Output/Inputs

E. All of the above

A. Output/Materials

Which of the following is a multifactor measure of productivity?

A. Output/(Materials)

B. Output/(Labor + Capital + Energy)

C. Output/All resources used

D. Output/Inputs

E. All of the above

B. Output/(Labor + Capital + Energy)

Which of the following is a total measure of productivity

A. Output/Materials

B. Output/(Labor + Capital + Energy)

C. Output/Labor

D. Output/Inputs

E. All of the above

D. Output/Inputs

If all you knew about a production system was that total daily output was 400 units and the total labor necessary to produce the 400 units was 350 hours, what kind of productivity measure could you use to compute productivity?

A. Partial measure

B. Multifactor measure

C. Total measure

D. Global measure

E. All of the above

A. Partial measure`

If all you knew about a production system was that total daily output was 400 units and the total labor necessary to produce the 400 units was 350 hours, and the total materials used were 425 units, what kind of productivity measure could you use to compute productivity?

A. Partial measure

B. Multifactor measure

C. Total measure

D. A and B above

E. B and C above

D. A and B above

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